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Bengaluru, Nov 18th: In India’s fast-evolving fintech landscape, Navi is emerging as one of the few players showing how scale and empathy can coexist. Over the past years, the company has quietly built one of the most responsive customer service operations in the industry, blending technology, speed, and human understanding.

Recent performance data indicates that Navi’s customer satisfaction scores for human handled channels have remained consistently high, averaging 4.0 and above across all products, with UPI services close behind at 3.99. These scores, well above industry averages, point to a maturing service philosophy that prioritizes both resolution and reassurance.

Complaint volumes, often a key signal of service effectiveness, have also seen a marked decline. Insurance-related complaints have dropped by 31% year-on-year, while grievances have halved by almost 46% in the same period. Observers note that much of this progress stems from stronger first-contact resolutions and process redesigns that eliminate unnecessary layers between customer and solution.

At the core of this shift is a new operating model: blended, channel-agnostic support teams. Whether a customer starts on chat, requests a call, or follows up by email, the same agent can continue the interaction seamlessly. This continuity not only reduces friction but also builds familiarity and trust.

Technology plays an enabling role, but never at the cost of empathy. An estimated 82% of incoming queries are now resolved through AI systems, including bots and automated IVRs, allowing human agents to focus on issues where the customers need more assistance. The approach reflects a conscious effort to make digital finance more human, not less.

Equally significant is the improvement in turnaround times, now averaging 5 minutes for calls, 10 minutes for chat, and 3 hours for email responses – benchmarks that few peers match in both consistency and scale.

Industry watchers describe Navi’s CX design as a potential model for the next phase of India’s fintech growth where automation delivers speed, and empathy drives loyalty. The company’s steady decline in escalations and sustained satisfaction scores underscore a belief that in finance, trust isn’t built by algorithms alone, but by the intent behind them.

New Delhi, India, Nov,18: ECOS (India) Mobility & Hospitality Limited (BSE: 544239), formerly known as “Eco Rent a Car”, today announced that its Board of Directors has approved the appointment of Ms. Vandana Chamaria (DIN: 07131829) as an Independent Director of the Company, effective November 12, 2025. Her appointment is for a period of five consecutive years, ending November 11, 2030, and is subject to approval of the shareholders. This appointment follows the recommendation of the Nomination & Remuneration Committee and reflects the Company’s continued commitment to strengthening its governance framework and Board diversity in line with its long-term strategic ambitions.

Ms. Chamaria brings over 22 years of experience across consumer-facing sectors including technology, retail, FMCG, healthcare and mobility services. She has served in leadership roles at Google India, Hero MotoCorp, Yum Restaurants, GSK Consumer Healthcare and Blue Tokai, with extensive exposure to commercial strategy, brand development, digital transformation and operational excellence. Her wide-ranging experience in global and Indian markets is expected to significantly enhance the Board’s strategic perspective as ECOS accelerates its next phase of growth.

ECOS continues to scale its operations as one of India’s largest chauffeur-driven corporate mobility providers, with a Pan-India presence across 140+ cities and a fleet exceeding 15,000 vehicles. The Company also supports global mobility needs of corporate clients across more than 150+ countries through its international partner network. The addition of Ms. Chamaria to the Board comes at a time when ECOS is focused on technological enhancements, customer experience, and strategic expansion across corporate clusters and new business verticals.

New Delhi, Nov, 18 –JU Agri Sciences has launched its inspiring anthem ‘Muskuraye Mitti, Muskurayega Hindustan’, voiced by Padma Shri Kailash Kher. The anthem reflects the company’s commitment to empowering farmers through innovation, technology, and sustainable agricultural practices.

The anthem stands as a soulful tribute to India’s farmers, celebrating their resilience and the science that strengthens their bond with the soil.

Through its powerful lyrics and uplifting composition, the anthem captures JU Agri Sciences’ vision, that when the soil smiles, the nation prospers. It reflects the brand’s deep-rooted commitment to empowering farmers through innovation, technology, and sustainable agricultural practices.

Speaking at the launch, Anand Mundhra, President of JU Agri Sciences; said, “This anthem is more than music, it is a tribute to the spirit of Indian farmers and our shared dream of a smiling, self-reliant India. It represents JU’s belief that the true growth of the nation begins with healthy soil and empowered farmers.”

Satyajeet Singh, Vice President, Sales & Marketing, JU Agri Sciences, speaking at the launch, said; “This anthem captures the very essence of our journey, the bond we share with our farmers and the passion that drives us every day. It reflects JU’s commitment to innovation, growth, and the promise of making every field, every farmer, and every smile stronger across India.”

Adding to this, Shivaji Singh, Head, HR, JU Agri Sciences, said; “This anthem beautifully mirrors the heart of our organization, our people, and our purpose. It resonates with every individual who contributes to nurturing our soil and strengthening our nation.”

Renowned artist Kailash Kher, known for his soulful and inspiring voice, brings unmatched depth and emotion to the anthem, making it a celebration of both the farmer’s spirit and the nation’s agricultural pride.

With this anthem, JU Agri Sciences aims to strengthen its outreach programs across India, inspiring rural communities to adopt advanced agri-solutions, improved soil health practices, and sustainable inputs. The company believes that culturally engaging initiatives such as this anthem help bridge the gap between science and the soil, making innovation more accessible to every farmer.

‘Muskuraye Mitti, Muskurayega Hindustan’ is now live across all digital platforms. Join JU Agri Sciences in honoring the hands that feed the nation and the soil that sustains it.

 Nov,17 : PetFresh Kitchen, India’s leading freshly cooked pet food brand dedicated to providing real, human-grade meals for pets, has partnered with Team Pumpkin, a full-service digital marketing agency, to spearhead its performance marketing and digital growth initiatives across India.

Team Pumpkin will drive PetFresh Kitchen’s digital acceleration through performance-led campaigns, community-driven storytelling, and data-backed strategies aimed at scaling awareness, engagement, and customer acquisition across key platforms. As part of the mandate, the agency will handle PetFresh Kitchen’s comprehensive digital marketing stack, including paid media planning, campaign execution, influencer strategy, audience segmentation, and conversion optimization, across high-impact online channels.

The goal is to strengthen PetFresh Kitchen’s position as India’s most trusted freshly cooked pet food brand, deepening its connection with pet parents who want real, healthy, and preservative-free meals for their furry companions. Founded with a mission to redefine pet nutrition in India, PetFresh Kitchen offers freshly cooked, vet-approved meals made from real ingredients — no kibble, no preservatives, and no artificial fillers. Each meal is cooked fresh daily and delivered directly to customers’ doorsteps, ensuring pets get food that’s both nutritious and delicious.

Speaking on the partnership, Daman Singh, Founder of PetFresh Kitchen, said; “At PetFresh, we’ve always believed that pets deserve food that’s made with the same love and quality as the meals we prepare for ourselves. Our collaboration with Team Pumpkin marks a significant step in spreading that belief across India. With their expertise in digital growth and performance marketing, we’re excited to reach more pet parents and help them make the switch to fresh, real food for their pets.”

Swati Nathani, Co-founder of Team Pumpkin, added; “PetFresh Kitchen is transforming how India’s pet parents think about nutrition, and we’re thrilled to be a part of their journey. Our focus will be on driving measurable growth while strengthening the emotional connection PetFresh shares with its community — through smart, creative, and data-driven marketing.”

Established in 2012, Team Pumpkin is known for delivering ROI-focused digital solutions for brands across industries. With deep expertise in performance marketing, content strategy, and brand storytelling, the agency continues to help businesses achieve sustainable growth in an evolving digital ecosystem. The PetFresh Kitchen mandate will be serviced from Team Pumpkin’s Gurugram office.

Mumbai / Kolkata, 17th November 2025: The freshly cooked food aroma, the clinking of plates, and the children's
laughter all played their role as India Autism Center celebrated Children's Day with a heartwarming Sit-Down Supper
and Kitchen Takeover. In a beautiful celebration of inclusion and confidence, children on the autism spectrum donned
aprons, took charge of the kitchen, and served up joy, one dish at a time.
On November 12 and 13, the children from Amrit Somani Memorial Center, Marga Wellness Studio, and WeCan
Society held a unique initiative comprising more than 30 young participants. Under the mentorship of Chef
Shashwat Dhandhania, the children planned, prepared, and presented a delicious supper for their parents and
mentors in the kitchen, which had now become the space for creativity, connection, and pride.
Parents watched with pride as the young chefs plated up their creations, turning an ordinary supper into a celebration
of talent, patience, and boundless enthusiasm.
Mr. Jaishankar Natarajan, CEO, India Autism Center, shared, “Children’s Day at India Autism Center is always
about celebrating ability, joy, and inclusion. This year’s Sit-Down Supper and Kitchen Takeover beautifully captured
that spirit, showing us what happens when you give children the freedom to express themselves and the confidence to
lead. Every dish served carried the flavour of pride and happiness.”
Chef Shashvat Dhandhania, founder of To Die For (restaurant in Park Street, Kolkata) added, “Handing over our
kitchen to these young chefs was an experience I will never forget. Their creativity and passion were truly inspiring. It
reminded me that when you focus on potential instead of limitation, magic happens. Each plate they served was a
masterpiece of effort and love.”
Priyanka Guha, a parent of a 17-year-old boy on the spectrum shared her heartfelt experience after the celebration,
shared, “When my son Inesh was diagnosed with autism at two, I didn’t imagine moments like this. Watching him cook
and serve with such excitement was overwhelming. The India Autism Center and Amrit Somani Memorial Trust have
given him what many couldn’t, acceptance, opportunity, and a space to just be himself. These moments are priceless.”
Adding to the warmth of the celebration, Chefs – Vasundhara Kochar and Stuti Saraf Jain, who are the founders of
Cheesserted Patisserie, along with Jayatri Biswas, founder of The Mischief and Company, joined the children,
making the experience even more special with their encouragement and presence.
Building on the success of this initiative, the India Autism Center aims to make such inclusive, skill-based experiences
a regular part of its annual calendar, fostering confidence, creativity, and a sense of belonging among children
on the spectrum.

Hyderabad| 17 November 2025: This Children’s Day, Mars has partnered with Tinkle Comics, one of India’s most iconic and engaging children’s magazines, to spark conversations among young readers about compassion, empathy, and the basics of responsible pet parenting. The collaboration aligns with Mars’ Young Angels programme for kids and the brand’s broader mission to create a Better World for Pets.

For over four decades, Tinkle has entertained and educated children through characters that blend humor and heart. Known for making learning relatable, it offers a trusted way for kids to explore big ideas in simple, meaningful ways. In this collaboration, Mars brings together Tinkle’s storytelling strength with its scientific understanding of pet care to help children learn how to feed their pets responsibly.

In the special-edition story, beloved character Shambu takes on a new adventure while caring for his niece, Sia. What begins as a light-hearted afternoon becomes a fun lesson on why pets need food specially made for them and how right nutrition is essential for showing them love and care. The story gently introduces young readers to concepts like complete and balanced diets, safe interaction with pets and everyday empathy, all through storytelling that children naturally connect with.

To bring these lessons to life, Mars, in partnership with STRAW India (Stray Relief and Animal Welfare), conducted interactive storytelling and painting workshops with students of Jyothi Kendriya Vidyalaya School in Bengaluru. The sessions encouraged children to express compassion through art while learning how to interact safely with community animals. A similar engagement was held for children of Mars associates in Hyderabad, creating a shared platform for families to discuss kindness, pet care, and the importance of balanced nutrition for pets.

Vasanthi Kumar, Co-founder & Managing Trustee, STRAW India, added, “Our collaboration with Mars on Tinkle partnership reflects our shared belief that compassion and awareness must start young. Through storytelling and creative workshops, we’re helping children build empathy for animals and understand the basics of pet nutrition.”

This collaboration between Mars and Tinkle represents a blend of education, empathy, and science, using storytelling as a bridge to nurture responsible, kind, and informed pet lovers of tomorrow.

New Delhi, 15 November 2025: In a landmark moment celebrating India’s cultural heritage and luxury craftsmanship, the Ramalaya Experience Centre at the Uttar Pradesh Pavilion was inaugurated today by Shri Jitin Prasada, Union Minister of State for Commerce & Industry, in the distinguished presence of Shri Durga Shanker Mishra, Former Chief Secretary, Government of Uttar Pradesh.

The inauguration drew exceptional public and media attention, aligning perfectly with this year’s India International Trade Fair (IITF) theme: “Ek Bharat, Shreshtha Bharat.”

Ramalaya: India’s Cultural-Luxury Renaissance

Ramalaya blends fragrance science, sacred storytelling, and traditional Indian art to create a sensory journey rooted in India’s ancient wisdom yet designed for global audiences.

At the UP Pavilion, visitors can explore:

– A luxury fragrance universe rooted in Indian scriptures
– Storytelling through Madhubani & Pattachitra art
– National award-winning cultural collections
– A refined, immersive environment that celebrates belief, devotion, and heritage

Showcase Highlights: JPSR Prabhu Shriram’s Cultural Masterpieces

1. Shripad Ramayana Series (National Award Winner)

Featuring ten sacred episodes of the Ramayana, illustrated in UNESCO-recognized Mithila/Madhubani art, combined with specially crafted fragrances that recreate the emotions of each divine moment.

2. Shri Krishna Leela Series

Inspired by Mathura–Vrindavan’s divine legacy, each Krishna Leela card blends Pattachitra-style artwork with a unique aromatic interpretation of that episode.

Statement by Shri Jitin Prasada, Union Minister of State for Commerce & Industry:
“Ramalaya is an outstanding example of how India’s cultural heritage can be presented in a globally premium format. This initiative from Uttar Pradesh showcases our ability to blend tradition with innovation. Such enterprises not only strengthen India’s cultural economy but also open new doors for global markets. I congratulate the Ramalaya team for representing India’s spiritual identity with such elegance and excellence.”

Statement by Shri Durga Shanker Mishra, Former Chief Secretary, Uttar Pradesh:
“The Ramalaya installation is a proud moment for Uttar Pradesh. The Shripad Ramayana and Shri Krishna Leela Series beautifully reflect our civilizational roots. Ramalaya has transformed our sacred stories into a luxury global product, inspiring youth while preserving authenticity. This is how we strengthen India’s cultural leadership in the world.”

Founder’s Statement: Shri Prashant Kumar, Founder – Ramalaya & JPSR Prabhu Shriram:
“Ramalaya is not just a brand—it is a cultural responsibility. Our mission is to take the fragrance of India’s heritage to every Indian home and to audiences worldwide. The blessings of leaders like Shri Jitin Prasada ji and Shri Durga Shanker Mishra ji reinforce our belief that India’s cultural wealth can become a global luxury category. We are proud to showcase the spiritual legacy of Uttar Pradesh in a modern, world-class format.”

A Cultural Attraction at IITF 2025

Visitors at the Uttar Pradesh Pavilion can:

– Experience India’s sacred stories through fragrance
– Explore national award–winning cultural collections
– Engage with artisanship rooted in Ayodhya, Mathura & Jankpur traditions
– Take home meaningful luxury souvenirs

10 Lakes, 100,000 Lives, Nexus Select Trust’s  ‘Lakes of Happyness’ Makes Ripples Across India

India, 14th November, 2025: Nexus Select Trust, India’s largest retail real estate platform, has announced the successful rejuvenation and handover of its 10th lake under its flagship ESG initiative, “Lakes of Happyness.” The program, which aims to revive 15 lakes by FY2026, is dedicated to restoring India’s threatened urban and rural water bodies through sustainable, community-led practices.

Launched in 2022, the initiative has already revived 10 lakes across Karnataka, Maharashtra, Tamil Nadu, and Telangana, directly benefiting over 100,000 people across 100+ villages and communities. With the restoration and handover of Gurunath Cheruvu, a 21-acre lake in Miyapur, Hyderabad, the project has now achieved a significant milestone.

Dalip Sehgal, CEO, Nexus Select Trust, said:

“Water scarcity is not just an environmental challenge it’s a human one. When a lake revives, life revives. Through Lakes of Happyness, we’re restoring not just water sources but wellbeing for people, nature, and future generations.”

One of the key highlights of the initiative is its impact beyond the company’s business footprint. Several restored lakes are located far from Nexus malls—across drought-prone farmlands in Chalisgaon, temple-linked ecosystems in Chennai, and wildlife corridors in Bengaluru—where water is fundamental to community survival.

Working with renowned water conservationists Anand Malligavad (Lake Man of India) and Gunwant Sonawane, Nexus has adopted traditional, nature-based restoration methods—avoiding cement structures and opting instead for de-silting, deepening, native plantation, and natural catchment rebuilding.

The initiative has already created tangible, measurable outcomes:

• Groundwater levels have risen by up to 1.5x in drought-prone belts like Jalgaon and Chalisgaon.

• 20 dry wells have refilled, restoring agricultural activity across hundreds of acres post monsoon.

• Biodiversity has flourished, with the return of migratory birds and native species.

• Community migration has reduced, as families now have access to reliable drinking water year-round.

Jayen Naik, President Operations, Nexus Select Trust, added:

“Every lake we restore becomes the lifeline of its community—recharging groundwater, improving farmlands, inviting biodiversity, and reconnecting people with nature. These lakes hold more than water—they hold hope.”

With its 10th lake completed, Nexus Select Trust marks the halfway point toward its goal of reviving 15 lakes by FY2026, reinforcing its commitment to sustainability, community resilience, and environmental stewardship. The success of “Lakes of Happyness” demonstrates how purpose-driven corporate action can create ripples of change far beyond the balance sheet.

Hyderabad, Nov 13: The much-awaited ResoFEST 2025, the annual cultural and educational celebration hosted by Resonance Junior Colleges and Resonance Schools, commenced with grandeur at the Gachibowli Stadium, setting the stage for an unforgettable showcase of creativity, achievement, and inspiration.

The opening day witnessed an enthusiastic gathering of over 7,000 students representing 35 campuses across Hyderabad and Telangana. The atmosphere brimmed with energy as students came together to celebrate learning beyond classrooms, through art, performance, and innovation.

Shri Kiran Abbavaram, Indian Actor & Screenwriter; being felicitated, as Shri Purnachandra Rao N. (Extreme Right), Managing Director, Resonance Educational Institutions; looks on, at the ResoFEST 2025, college festival hosted by Resonance – Hyderabad Centre; today at Gachibowli Indoor Stadium.

An Evening of Eminence and Inspiration

The inaugural evening was graced by distinguished guests from diverse fields, including Shri S. Krishna Adithya, IAS, Secretary, Telangana Board of Intermediate Education, Govt. of Telangana; and Dr. Jaiteerth R. Joshi, CEO & MD, BrahMos Aerospace.

Adding cinematic brilliance to the celebration were acclaimed film personalities Shri Nag Ashwin, Indian Film Director; Shri Sharwanand, Indian Actor & Producer; Shri Kiran Abbavaram, Indian Actor & Screenwriter; Shri Priyadarshi, Indian Actor & Comedian; Ms. Suma Kanakala, Indian Actress & Producer; and Ms. Anandhi, Indian Actress; whose presence elevated the event’s charm and inspired students to pursue their passions fearlessly.

Each guest shared personal insights on perseverance, creativity, and purpose, urging students to embrace learning as a lifelong journey. Their words resonated deeply, reminding the young audience that success stems not from competition, but from curiosity, discipline, and self-belief.

Shri S. Krishna Adithya, IAS, Secretary, Telangana Board of Intermediate Education, Govt. of Telangana; addressing the students said, during a conversation with Mr. Purnachandra Rao of Resonance, I shared my own memories from intermediate days and the kind of pressures students often endure during that phase. I asked him if things were any different at Resonance, whether students here get opportunities beyond academics, with access to sports, proper lab practicals, meditation, and other avenues for balance. He smiled and showed me photos and videos that reflected exactly that, a healthy mix of learning, activity, and well-being. It genuinely made me happy, and that’s what brought me here today. The teenage years are the most defining phase of your life. Everyone around you wishes to see you do well, but at the end of the day, it’s your journey. How focused you are, how committed you remain, will decide how far you go. These two years are an investment in your future; the harder you work now, the brighter your life will be. Whatever path you choose, pursue it with passion, because when you love what you do, even hard work feels light and stress takes a back seat.

Speaking on the occasion Shri Nag Ashwin, amidst rapturous cheers from the students said, he was amazed by the high-octane energy and brilliance of the students. Though many of you may be aspiring to become engineers, the world is on the brink of a massive transformation. In the next few years, you’ll witness a wave of new opportunities, giving you the freedom to explore, experiment, and choose careers driven by passion rather than convention, he remarked. When asked about his interest in the Puranas, he said, I draw immense inspiration from them. Even reading a single page makes me realize how little we know, the depth of knowledge and wisdom from that era is truly astounding. Answering a question on what motivates him, he smiled and said, Deadlines! The closer they get, the more alive and driven I become to get things done.

Shri Kiran Abbavaram said, I wasn’t quite sure what I could share with you all, If I were to speak about technology, I must admit, my knowledge is probably less than half of what you already know. This generation learns at lightning speed and the opportunities before you are far wider than ever before. Life will always present challenges, but it’s important to move forward with happiness and purpose. Chase the dreams that truly make you happy. Choose the path that helps you excel and don’t waste time and energy trying to imitate others. Your own journey is your greatest strength.

A Showcase of Talent and Togetherness

The evening featured spellbinding performances in dance, music, and theatre, each reflecting the confidence and collaborative spirit nurtured within Resonance campuses. Winners of inter-campus competitions were felicitated for their creativity and leadership, while achievers who secured admissions into premier institutions were honoured on stage.

Education Beyond Boundaries

Addressing the gathering, Mr. N. Purnachandra Rao, Managing Director of Resonance Educational Institutions and an alumnus of IIM Ahmedabad, spoke about the institution’s journey and its unwavering commitment to academic excellence with purpose.

He shared, ResoFEST is where learning meets life, a celebration of curiosity, creativity, and character. It’s not just an event; it’s an experience that reflects the soul of Resonance, where students discover their strengths, embrace individuality, and learn the deeper joy of shared success.

He emphasized that Resonance’s philosophy is rooted in nurturing intellect with integrity, creating an ecosystem that balances academic rigor with values, innovation, and emotional intelligence. Under his leadership, the institution has grown from a single vision into a comprehensive educational ecosystem encompassing Schools, Junior Colleges, Foundation Programs, and E-Learning Divisions each designed to prepare students for both competitive success and meaningful lives.

Marking a significant milestone, Mr. Purnachandra Rao also announced the launch of 16 new Resonance School campuses across Hyderabad. These new campuses will integrate modern pedagogy with time-tested educational values, offering a holistic learning experience that empowers students to think critically, lead confidently, and live responsibly.

He concluded, at Resonance, our mission is not just to educate but to elevate, to help every learner realize their true potential and become contributors to a better tomorrow. These new schools represent that very vision of education that resonates with purpose, compassion, and excellence.