All posts by Neel Achary

Gurugram: SGT University inaugurated the Advanced Study Institute of Asia (ASIA), an autonomous center that will work with academic bodies of the university while pursuing research of its own. Padma Shri Ram Bahadur Rai, Chancellor of SGT University, inaugurated the institute. Smt. Madhupreet Kaur Chawla and Shri Manmohan Singh Chawla, Chairperson and Managing Trustee respectively, also graced the event.

ASIA will be chaired by Dr. Najeeb Jung, an energy expert and erudite scholar of Urdu who also served as the Lieutenant Governor of Delhi. Indu Bhushan, a well-known public health expert and former CEO of Ayushman Bharat, will also serve as the institute’s vice chairperson. The former CEO and MD of Deutsche Bank, Sandhya Vasudevan, as well as Rajat Nag, the former MD of the Asian Development Bank, will also be a part of ASIA.

Najeeb Jung, at the inauguration event, said that the institute is a big achievement of SGT University and will provide an excellent opportunity for its students to pursue advanced scientific research. He added that “The world is a sea of knowledge, and with ASIA, students will get the opportunity to explore and learn more about it.”

According to Ram Bahadur Rai, “Asia makes up one-third of the world and sixty percent of its population. This makes it important for countries in Asia to organize, share their ideas, and do collaborative research to become future leaders in technological advancement.” In a moment of brevity, he also remarked on how he would want ‘Asia Day’ to be celebrated on the 6th of August, to mark the tragedy of the Hiroshima-Nagasaki

The recent Lakme Fashion Week 2023 in collaboration with the Fashion Design Council Of India (FDCI) was a starry event. While it was a glitzy affair, actress Tara Sutaria set the ramp on fire with her elegance and grace. The ‘Marjaavaan’ actress turned showstopper on day 3 as she walked the ramp for bridal couture and designer label Annu’s Creation.

Without any iota of doubt, the fashion label showcased the perfect modern bride’s bridal collection. Leaving everyone’s jaws dropped, Tara was a sight to behold in the rani pink lehenga paired with a short choli, a multi-layered heavy lehenga and a chiffon dupatta. Moreover, the sleeveless blouse had sequin embellishments and detailed beadwork in floral patterns.

Adding exquisiteness to the bridal outfit, Tara’s look was completed with heels, a heavy choker necklace, matching earrings and bangles. Not to forget, Tara’s makeup was minimal where she had centre-parted wavy hair, winged eyeliner, smoky eye shadow, nude lip gloss, flawless brows and blushed glowing cheeks. As the actress set the stage ablaze, Annu’s Creation founder Annu Patel was overwhelmed to have the ‘SOTY 2’ actress as her showstopper.

Speaking about it, Annu revealed, “It was an enriching experience to work with Tara. For a bridal look, I could not have anyone better than her. She was a cynosure to all eyes with the way she carried herself in the bridal lehenga. I am glad that she was a showstopper for Annu’s Creation. It was one of the best associations I had, and I am looking forward to collaborating with Tara in future.”

Apart from this, Annu Patel’s couture label had B-Town diva Malaika Arora as a showstopper at the Lakme Fashion Week 2021. In the last few years, Patel’s creative flair for bridal outfits has made her a household name in the fashion industry. There’s no denying that the ace fashion designer is setting the bar high for ethnic and traditional wear.

Based in Vadodara, Gujarat, Annu’s Creation was started in 2011 when she was a student at INIFD. Following her passion, she has rightly taken the fashion label to newer heights. All in all, Annu Patel signed off by stating that her experience at the Lakme Fashion Week 2023 was memorable and that she can cherish it for a lifetime. What are your thoughts about Tara Sutaria’s bridal look at the Lakme Fashion Week 2023?

New Delhi, 15 March 2023- HONO, a new age, AI and ML based Human Capital Management (HCM) Solution brand, announced the appointment of Ex-HCL Tech President Mr. Virender Aggarwal as Global Advisor and Board Member for APAC. He will be responsible for leading the company’s strategy in the Southeast Asia region and will concentrate on forging a significant footprint in this high-growth market.

Mr. Aggarwal brings along more than 35 years of technology leadership experience, as CEO of leading SaaS and ERP companies, with deep expertise in being a change catalyst in the area of payroll management, HCM, and conversational HRMS. His mentorship and organizational expertise will provide value to organisations taking the digital leap with HONO.

Prior to joining HONO, he successfully led people & change management in leadership roles in large corporates such as Ramco Systems, HCL Tech, and Satyam Computer Services Limited, among others. He will be closely working with other team members like Mr. Amit Khanna, Director, South East Asia-HONO, and Mr. Georgie Antony- Director, South East Asia- HONO.

HONO also announced the appointment of Ex-InterGlobe Real Estate CEO Mr. Amit Khanna as Director, SEA. He brings along over 25 years of experience in various leadership roles including Managing Director at Phoenix Advisors and Amaya Ventures and as CEO of InterGlobe Real Estate among others. With him on board, HONO will establish structure, performance metrics, and guardrails in the region to help scale the company’s operations.

HONO has inaugurated its regional headquarters in Singapore, as part of the company’s continued global expansion strategy. HONO has opened new offices in Manila and Indonesia to better serve their clients in the region and provide them with local support.

‘’One of the most forward-thinking and demanding markets, Southeast Asia demands constant improvement in the HR sector. We anticipate that a significant portion of our development will result from the genuine partner-friendly ecosystem we have been developing in the area. We also want to bring more locally relevant solutions and foster local knowledge.’’ Said Mr. Virender Aggarwal, Global Advisor, and Board Member APAC-HONO.

“The impact of intelligent technology on workforce management, talent acquisition, employee engagement, and business intelligence is undeniable in Southeast Asia. HONO is looking forward to providing tailored solutions to meet the unique needs of the organizations in this region.” Said Mr. Amit Khanna as Director, SEA, HONO.

‘’As we expand our business into Singapore and Southeast Asia, we are excited to leverage Singapore’s strategic location and well-developed infrastructure, which provides a gateway to the larger Southeast Asian market. The country’s highly skilled workforce and reputation for innovation and technological advancement also make it an ideal location for HONO to set up its regional leadership. ’’ Said Mr. Mukul Jain, Founder and CEO-HONO.

Chennai, 15.03.23: The use of a Unified Payment Interface (UPI) has been on the rise, with UPI becoming the most popular digital product of NPCI used by people of all ages and genders due to its simplicity. To leverage the reach of UPI and the strength of credit card products, Canara Bank, in collaboration with NPCI, has launched the Rupay Credit Card through UPI using the BHIM app. With this introduction, all Canara Bank customers can link their active Rupay Credit Card to UPI and make merchant payments without the physical use of a card, similar to account-based UPI transactions.

Customers will benefit from the ease and increased opportunities to use their credit card limits, while merchants without POS machines can receive payments using a Credit Card from customers having a Rupay Credit Card linked to UPI using the most popular payment mode of scan and pay through QR. This will enable small merchants to increase sales turnover and business at a low cost. Presently, customers with Canara Bank Rupay Credit Card variants – Rupay Classic, Rupay Platinum, and Rupay Select – can link their cards to UPI.

Commenting upon the announcement, Dilip Asbe, MD & CEO of NPCI, said that the linkage of Canara Bank’s RuPay Credit Card to UPI would benefit customers by providing them with more opportunities to use their credit cards. He also noted that UPI has become the most popular digital payment product for all ages and genders due to its simplicity, and the collaboration between Canara Bank and NPCI will leverage the reach of UPI and the strength of RuPay Credit Card to further boost digital payments in the country.

Further, the procedure for linking the credit card is similar to the existing account linking procedure, and customers should select Canara Credit Card during account listing for linking. The transaction limits applicable for UPI transactions shall continue for UPI payments using Rupay Credit Card.

It is important to note that presently, only Merchant Payments are allowed using this facility, and Person-to-Person, Card-to-Card, or Cash-Out Transactions will not be permitted for UPI payments from Rupay Credit Cards.

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Coimbatore, 15 March 2023: G Square, South India’s largest plot promoter today organized the “G Square Family Fest”- a gala event that gathered and celebrated with all the customers of the brand in Coimbatore. The event also took the occasion to announce the launch of the upcoming project, G Square City 2.0 next week.

The event which witnessed the presence of numerous esteemed celebrities including Amudhavanan, South-Indian actor and comedian; Michael Augustin, Kalakka Povathu Yaaru fame, and DJ Black, a Panamanian music artist also saw the inauguration of 13 assured amenities parks in the projects G Square City and G Square City 2.0 by its own customers. The celebratory event further went on to reward the customers for their referrals for the projects across Coimbatore. As a special token of appreciation, Mr. Bala, Chairman, and MD of G Square Realtors Private Limited generously went on to gift a free plot to the first customer of G Square City as he considered the first plot sale to be a very auspicious start for the whole project to be successfully sold in no time.

Speaking on the occasion, Mr. Eshwar N, Chief Executive Officer, of G Square Realtors Private Limited, said, “G Square Family Fest is an event that is very endearing for us, it is a gathering that gives us the opportunity to be different from any other real estate brand. Through this event, we not only get to meet new customers but also get to reconnect with our existing customer families, something that many real-estate developers fail to do. Once a deal is completed, most real estate developers are known to ghost their customers, which we strongly don’t support. G Square considers customers as its own family. The gifts and rewards during the celebration are nothing but a sign of their love and appreciation for their support of our brand in Coimbatore. Their support and referrals based on their wonderful experience with G Square have brought more new customers into our family. This joyous occasion makes us feel that we should have these types of events consistently, which I am confident we will.”

Also speaking on the occasion, Mr. Prakash, an owner of G Square City said, “ It was a wonderful experience for me and my family members to be a part of G Square Family Fest. I have invested in numerous properties from different real estate brands across Coimbatore but no other brand has made me feel this special as a customer. I was already impressed by their quick method of functioning during the plot purchase and then they went one step ahead by organizing this family fest and rewarding us for our investments. I am already referring numerous friends of mine to invest in G Square City 2.0. The location, the price, and the amenities which are provided by G Square is something that I personally feel shouldn’t be missed out on”.

Adding to this Ms. Yamuna, a resident of G Square Blue Crest, “We own a plot in a project that is quite away from G Square City. It was very generous of G Square to invite us to join G Family Fest. Here we were able to meet hundreds of customers from other G Square projects and connect with them. It was lovely to find out that all of the customers happen to have a good experience with G Square be it through their purchase or their service assistance. G square Family Fest also allowed us to visit G Square City 2.0 personally. We were astonished by the amenities and features that G Square City 2.0 provides and we might even consider buying a plot here.”

G Square City 2.0, the 110 Acre project is phase 2 of G Square City with 1697 plots, is currently scheduled to be launched by the coming week, with plots open for sale at an early bird price offer of Rs. 8.25 lakh/cent as the early bird price

Export-Import Bank of India (India Exim Bank) forecasts India’s total merchandise exports to consistently remain above US$ 100 bn for the fourth consecutive quarter (January-March) of FY2023, amounting to US$ 110.9 bn, while non-oil exports are forecast to amount to US$ 87.7 bn during the same period. India’s exports could be shadowed by a deepening global energy crisis, tighter global monetary and financial conditions, continued slowdown in select major trade partners and continued uncertainty around the Russia-Ukraine conflict. Despite a contraction in exports during the last two quarters of the current financial year, India is expected to witness all-time record-high merchandise exports of US$ 447.3 bn during FY2023. Non-oil exports are forecast to clock at US$ 350.5 bn for the full year.

Forecasts of growth in India’s total merchandise exports and non-oil exports are released by Exim Bank on a quarterly basis, during the first fortnight of the months of June, September, December, and March for the corresponding quarters, with continuous improvisation to the model. The next growth forecast for India’s exports for the 1st quarter of FY 2024 (i.e. April-June 2023) would be released during the first fortnight of June 2023.

The model and the forecast results have been reviewed by a standing technical committee of domain experts comprising Professor Saikat Sinha Roy, Professor & Coordinator, Centre for Advanced Studies, Department of Economics, Jadavpur University, Kolkata; Dr. Sarat Dhal, Director, Department of Economic and Policy Research, Reserve Bank of India, Mumbai; Professor N. R. Bhanumurthy, Vice Chancellor, BASE University, Bengaluru; and Professor C. Veeramani, Professor, Indira Gandhi Institute of Development Research (IGIDR), Mumbai.

As part of its continued research initiatives, Exim Bank has developed an in-house model to generate an Export Leading Index (ELI) for India to track and forecast the movement in India’s exports on a quarterly basis. The ELI gauges the outlook for the country’s exports and is essentially developed as a leading indicator to forecast growth in total merchandise and non-oil exports of the country, on a quarterly basis, based on several external and domestic factors that could impact exports of the country.

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Bengaluru, 15th March 2023: Manipal Centre for Biotherapeutics Research (MCBR), Mangalore, a constituent unit of Manipal Academy of Higher Education (MAHE), inaugurated the 3D Bioprinting and Tissue Culture Facility which was unveiled by Lt. Gen. (Dr) M. D. Venkatesh, Vice Chancellor, MAHE, Dr. Sharath K. Rao, Pro Vice-Chancellor (Health Sciences), MAHE, Mrs. Nirali Vora, CSR Head of Genesis Packaging, along with Mr Kaushal Vora, Director, Genesis Packaging. Dual nozzle 3D bioprinter (Anga Pro, Alfatek Systems) was procured from the CSR funds contributed by Genesis Packaging Pvt. Ltd., Udupi.

While inaugurating the facility Lt. General ( Dr) M.D. Venkatesh, Vice-Chancellor, MAHE said “3D Bioprinting is the promising area of research where significant progress is being made in printing human tissues and organs. I am glad to inaugurate the 3D Bioprinting and Tissue Culture facility at MCBR and I look forward to seeing pathbreaking research to emerge from this facility ultimately benefitting healthcare at large”.

Mrs. Nirali Vora, CSR Head of Genesis Packaging said “I am honoured and humbled to be felicitated by MAHE leadership. MCBR is a world-class research facility, and we are extremely happy to contribute CSR funding to procure the 3D Bioprinter. We wish MCBR and MAHE researchers all the best in their research using the Bioprinter”. MAHE and Alfatek signed an agreement to collaborate on skill development and innovative research in the area of 3D Bioprinting.”

Mr Sumant Bhutoria, CEO of Alfatek Systems Pvt. Ltd., Kolkata, “spoke about the progress on 3D Bioprinting in India and the promises it holds.”

The event was presided by Dr Raviraja N S, Professor and Coordinator of MCBR welcomed the gathering and shared the vision of MCBR. Dr Kirthanashri SV, Associate Professor, and Team Leader 3D Bioprinting, MCBR, presented the research highlights in the area of 3D bioprinting at MCBR. Air Vice Marshal Dr DC Agarwal, Dr B S Satish Rao, Dr Sathish B Pai, Dr Sajan D George, and others were present. Ms Prachi Agarwal anchored the program and Ms. Vidhi Mathur proposed the vote of thanks.

Los Angeles, 15 th March 2023 – Los Angeles-based music producer duo of Indian descent, Almost Famous have teamed up with American rapper and singer, Tyla Yaweh on their brand-new hip hop single titled ‘Unsick’.

The high-octane rapturous track is stylishly laced with some infectious beats, catchy lyrics and smashing hook lines, and pairs colorful, emotional melodies with punk sensibilities. Poised to be this year’s summer anthem, the track is being creatively managed by Hardik Zaveri and will be released worldwide by MadVerse today.

Explaining how the record came about Simarjeet Saini of Almost Famous elaborates, “The coming together of this collaboration was very organic and authentic. We were introduced to Tyla Yaweh by Kid Heat and we all just hung out at a club one night, and the next thing we know, we were jamming together in the studio. We vibed really well and both Tyla Yaweh and Kid Heat were very intrigued about India and the country’s music landscape. Unsick presents a new genre that witnesses the fusion of traditional Indian instruments with hip-hop. The track can be described as an innovative and experimental fusion of two distinct musical styles, that creates a fresh exciting sound that presents the creative possibilities that emerge from cultural blending. We can’t wait to put this song out to the world as we have been working on this since a while!”

Ahead of the single launch, emo-rap’s next icon Tyla Yaweh and Grammy Award winning songwriter-producer Kid Heat will present their unique blend of hip-hop and R&B in India for the very first time live at a performance in Mumbai for brand new IP ‘AF & Friends’ on the 18th of this month at Opa Kipos. ‘AF & Friends’ is a Los Angeles-based music project that encompasses a multitude of vocalists, producers and instrumentalists who have collaborated to create a genre-bending genre of music that incorporates elements of hip-hop, R&B, soul, and electronic music.

Talking about the live showcase Rishab Sadarangani of Almost Famous states, “AF & Friends is our unique music project that we have launched this year in India to foster cultural exchange between India and the United States as well as serve an impetus to the burgeoning hip hop movement witnessed in recent times in India. Tyla Yaweh and Kid Heat’s maiden visit and performance in Mumbai is going to be an unforgettable experience for music enthusiasts and we have invited friends from Los Angeles and Mumbai to make this a truly immersive global experience.”

Excited about his debut visit to India, Tyla Yaweh who has worked with Post Malone and Chris Brown exclaims, “I’m beyond excited to be visiting India for the very first time and performing live for all my local fans. I’m grateful to Almost Famous for supporting my dream of exploring the Indian sub-continent and hooking this up for me. I’ve always been fascinated by the culture and sounds of India and I can’t wait to let my Indian fans get a taste of my Punjabi singing on Unsick.”

Chiming in Kid Heat who has written for a variety of artists, including Justin Bieber, J Balvin, Lil Wayne and Cardi B and was instrumental in putting this collaboration together adds, “Well I’ve heard so many amazing things about the Indian film and music industry and I’m looking forward to spending time here and exploring the country. I loved putting together this collaboration for Almost Famous and I hope audiences enjoy Unsick.”

Prior to this record, Almost Famous released ‘Breakout’ in collaboration with Soulja Boy in 2019 followed by their debut EP ‘Lost Boy Journey’ in 2021 and ‘Cash Machine’ in collaboration with YOUNG Paris in 2022.

Almost Famous comprises of Mumbai bred, Rishab and Simar, who have known each other for several years. They met at a club in Bombay, Simarjeet convinced Rishab who was DJing at clubs to forge a partnership in music. Almost Famous has been active on the music scene for over a decade having performed at major festivals like Time Out 72 and EVC in India apart from opening for major global acts.

Mumbai, 15th March 2023: India’s leading digital payments and financial services company has announced its business operating performance for the two months ending February 2023. Consumer engagement on the Paytm Super App continues to see robust growth with the average Monthly Transacting Users (MTU) for the two months ended February 2023 at 89 million, registering a growth of 28% year-on-year.

The fintech giant’s focus on creating additional payment monetization with subscription services has continued to expand. Paytm’s leadership in offline payments strengthened further with 6.4 million merchants now paying subscription for payment devices, an increase of 0.3 million in the month of February 2023. “With our subscription as a service model, the strong adoption of devices drives subscription revenues and higher payment volumes, while increasing the funnel for our merchant loan distribution,” Paytm said in its stock exchange filing.

The company is seeing consistent growth in merchant payments volume with the total merchant Gross Merchandise Value (GMV) processed through the platform for the two months ended February 2023 aggregating to ₹2.34 lakh crore ($28.3 billion), marking a year-on-year growth of 41%. The company’s loan distribution business, in partnership with top lenders, continues to witness accelerated growth with disbursements through the platform for the two months ended February 2023 growing 286% year-on-year to ₹8,086 Cr ($979 million). The number of loans disbursed in the two months surged 94% to 7.9 million loans.

Bangalore, India, March 15, 2023: Genesys®, a leader in cloud experience orchestration, today announced highlights from the company’s fiscal year 2023 (February 1, 2022, to January 31, 2023). The company continued its strong momentum, surpassing $2 billion total revenue. The Genesys Cloud CX™ platform continues to gain market share, with revenue increasing approximately 50% year-over-year to greater than $800 million and has achieved its largest new bookings quarter ever in Q4. Additionally, Genesys was named a Leader for its ability to execute and completeness of vision in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS).[1] Genesys was also ranked number one in three out of five use cases in the Gartner Critical Capabilities report.[2]

“Today’s economic uncertainty has underscored the importance of the experience in winning customer and employee loyalty and ultimately driving the bottom line,” said Tony Bates, CEO and Chairman of Genesys. “Companies see Genesys industry-leading experience orchestration capabilities as a game changer in this predominantly digital landscape for its ability to turn impersonal transactions into personal connections.”

“Our Genesys Cloud CX platform provides the flexibility and fluidity that enables organizations to innovate their customer and employee experiences and deliver empathetic, personalized experiences at scale,” continued Bates. “As an all-in-one platform, it’s unmatched in its ability to transform and modernize how organizations connect with people, integrate real-time data, optimize proactive, personalized engagement and deliver a true loyalty differentiator.”

Genesys Growth and Profitability

• Total revenue of greater than $2 billion
•  Genesys Cloud CX revenue of greater than $800 million, up approximately 50% year-over-year
•  Approximately 45% of total revenue from outside of North America
•  Genesys Cloud CX net revenue retention of greater than 120% in the fiscal fourth quarter
•  More than 400 customers with greater than $1 million annual recurring revenue (ARR), including 200 Genesys Cloud CX customers
•  The average number of unique agents for each of the top 50 Genesys Cloud CX customers increased approximately 30% year-over-year to nearly 8,000
•  Genesys Cloud CX software gross margin of greater than 80%
•  Strong profitability and liquidity, delivering mid-20s Adjusted EBITDA margin and ending the year with over $500 million in cash and cash equivalents[3]
•  Expanded Genesys Cloud CX to 12 core regions and 4 satellite regions around the world with three new satellite regions launched in Paris, Jakarta and Hong Kong. Genesys Cloud CX services are deployed in Amazon Web Services (AWS) Regions and AWS Availability Zones.

Industry Recognition

Genesys continues to receive industry recognition and accolades for its market leadership in experience orchestration, innovation, execution strength, and fostering a workplace culture focused on the needs and growth of all employees, among other areas. During the year, the company was recognised as:

•  A Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022[1]; and the Omdia Universe: Customer Engagement Platforms, 2022-2023[2] evaluated for its orchestration and analytics capabilities that provide individual context across the customer journey, important capabilities in connecting every touchpoint and experience across sales, marketing and service
•  A Driver of ROI for customers with differentiated AI and automation capabilities in the IDC PeerScape: Lessons Learned from Implementing Conversational AI[6]
•  A Leader in cloud contact centre by Frost and Sullivan[7], earning first place in innovation around the world
•  A Leader in the Forrester New Wave™: Conversation Automation Solutions, Q3 2022[8] for its comprehensive conversational AI capabilities that span marketing, sales and service use cases, including Exceed.ai® by Genesys
•  A Great Place to Work® throughout the world, with certifications in the United States, United Kingdom, Canada, Ireland, Japan, Brazil, Philippines and India. It also has been named a Best Place to Work for Women in India and the UK.

[1] Gartner® Magic Quadrant™ for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

[2] Gartner, Critical Capabilities for Contact Centre as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This Magic Quadrant was earlier named as Magic Quadrant for Contact Centre as a Service, North America and Magic Quadrant for Contact Centre as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.

[3] (1) Adjusted EBITDA represents Earnings before Interest, Taxes, Depreciation & Amortisation, plus other adjustments such as one-time expenses, restructuring charges and stock-based compensation expense

[4] The Forrester Wave: Journey Orchestration Platforms, Q2 2022, Forrester Research, Inc, Joana de Quintanilla, Paul McKay, June 27, 2022

[5] Omdia Universe: Customer Engagement Platforms, 2022-23 Report

[6] IDC PeerScape: Lessons Learned From Implementing Conversational AI, (IDC #US47715822, June 2022)

[7] Frost Cloud Contact Centre report series:

Frost Radar™: North American Enterprise Cloud Contact Centre Market, 2022, published October 28, 2022

Frost Radar™: Latin American Cloud Contact Centre Market, 2021, published August 18, 2021

Frost Radar™: Asia-Pacific Cloud Contact Centre Services, 2022, published March 11, 2022

Frost Radar™: European Contact Centre as a Service (CCaaS) Market, 2021, published March 3, 2022

[8] The Forrester New Wave: Conversation Automation Solutions, Q3 2022, Forrester Research, Inc. Jessie Johnson, Steven Casey, Faith Born, Arianne Burnette, September 1, 2022