Kolkata 14th November,2025:- On World Usability Day 2025, observed globally under the theme “Emerging Technologies and the Human Experience,” Mihup – India’s leading Voice AI company – spotlighted its vision of making technology human, inclusive and effortless for every Indian.
Founded in 2016, Mihup builds next-generation conversational AI that transforms how people and enterprises interact with technology. From in-car voice assistants to contact-center automation and conversational analytics, Mihup’s products are designed to make everyday interactions simpler, safer, and more intuitive.
“Voice is the most human interface there is,” said Tapan Barman, Co-founder and CEO, Mihup. “Our mission is to make that interface accessible to everyone – regardless of the language they speak, the accent they have or the device they use.”
The story of Mihup is rooted in inclusion. The company’s name – short for “May I Help You Please” – reflects its founding belief that technology should assist, not alienate. When Mihup was founded, most digital tools catered primarily to English-speaking urban users. Millions of Indians – particularly from Tier 2 and Tier 3 regions – were excluded simply because they couldn’t type or speak in a global accent. Mihup set out to change that by creating voice technology that understands India as it is spoken.
At the heart of Mihup’s innovation lies its phoneme-based speech recognition engine, capable of understanding multiple Indian languages, dialects, and mixed-lingual speech. Combined with Gen AI-driven contextual reasoning and a hybrid on-device and cloud architecture, it ensures accuracy, responsiveness, and privacy – even in low-connectivity environments.
Today, Mihup powers voice assistants across leading automotive brands and AI-driven analytics and agent assistance for BFSI enterprises. Its solutions help businesses audit 100% of customer interactions, improve compliance, enhance customer experience, and drive measurable business outcomes – all while keeping usability at the core. “For us, usability is not a feature – it’s a philosophy,” added Barman. “As technology becomes more complex, our job is to make it feel simpler, more human and more empowering. “As India embraces its digital decade, Mihup’s vision of “accessibility through innovation” reflects the true spirit of World Usability Day – ensuring that emerging technologies amplify human experience rather than complicate it.
