Category technology

Bangalore, India – October 24, 2024 – Exotel, a leading AI-driven enterprise communication platform, has released the findings of its comprehensive market survey on technology investments for the upcoming festive season. The survey, which gathered insights from over 350 CXOs across diverse industries such as tech, BFSI, e-commerce, telecom, and automotive, reveals a clear strategic shift towards enhancing customer engagement through cutting-edge technologies.

With 70% of respondents planning to increase tech investments compared to the previous year, businesses are ramping up their readiness for what promises to be a record-setting festive season. The findings underscore a strong focus on Sales Revenue (53%) and Social Media Engagement (47%) as the top metrics for campaign success, indicating a drive towards both financial growth and customer satisfaction.

Key Survey Insights:

• 43% of CXOs are already implementing GenAI technologies, while another 45% plan to adopt them within the next 12 months, highlighting AI’s growing role in driving predictive analytics and personalized customer experiences.
• 40% of CXOs are strengthening payment gateway security to address the expected surge in transactions, emphasizing the priority of data protection and fraud prevention.
• 35% of respondents cited system integration and scalability as major challenges, prompting significant investments in cloud solutions and load-balancing tools to manage peak demand.

Udit Agarwal, VP & Global Head of Marketing at Exotel, commented on the findings: “This festive season presents a pivotal moment for businesses to leverage advanced communication technologies to deepen customer engagement and fuel growth. Our survey highlights the prioritization of secure, scalable, and integrated solutions among CXOs to meet the growing demand. At Exotel, we are committed to providing businesses with the tools they need to succeed, especially during this critical economic period.”

As businesses adopt new tools, the focus is squarely on delivering seamless experiences that cater to the growing demands of festive shoppers. With 48% of CXOs actively exploring new technologies, they are placing emphasis on scalability, integration, and real-time customer engagement.

The study also showcases that tracking customer engagement and satisfaction (41%) is the most popular method for measuring ROI from AI investments, followed by direct sales and conversion metrics (35%).

As India’s festive season continues to evolve into a major economic event, businesses are increasingly focusing on AI and data security to optimize customer experiences and drive substantial revenue growth. Exotel’s report reflects how enterprises are preparing for the surge, addressing key challenges, and prioritizing the technologies that will define the next phase of customer engagement.

Methodology:

Exotel’s insights were derived from an online survey conducted in June 2024, gathering responses from over 350 CXOs. The survey targeted key decision-makers such as VPs of Marketing and Chief Customer Experience Officers from mid to large organizations across sectors including Tech, BFSI, E-commerce, Telecom, and Automotive.

Indore, 24th October: Lotus Electronics, a leading name in consumer electronics, is excited to announce its exclusive Lotus Deal Festival, offering unbeatable discounts on a wide range of electronics from 4th October to 10th November. From the latest smartphones, LED TVs, and AI laptops to home appliances like refrigerators, washing machines, and air conditioners, customers can enjoy massive savings across all categories.

This festive season, Lotus Electronics gives you a chance to upgrade your home with the latest technology and celebrate the ongoing festivities with unparalleled joy and prosperity. Customers can enjoy exclusive discounts of up to 70% off, additional cashback up to ₹25,000, and a chance to win assured gifts worth up to ₹1 crore along with access to exclusive company offers. Shoppers also have a chance to avail easy financing options with a ₹1 down payment on select purchases.

These special deals are designed to meet every budget, ensuring everyone can enhance their home with best-in-class products along with cutting-edge technology and unmatched customer service, express delivery and extended warranty. Visit your nearest Lotus Electronics showroom today to experience the magic of festive shopping

New Delhi, 24th October 2024: JUST CORSECA, a renowned brand in audio innovation, has launched five new premium portable speakers that cater to both audiophiles and casual music lovers alike – Super Boom (JST624), Sushi Boomer (JST614), Sushi Elegante (JST616), Soul Heaven (JST640) and Super Bunny (JST626). These products combine advanced technology with elegant design and innovation to blend seamlessly into tech enthusiasts’ listening experience and are the perfect gifting options that can add extra sparkle to the user’s celebration this festive season. The standout product in this launch is the Super Boom (JST624), an unparalleled 200W powerhouse designed to deliver an unmatched audio experience. With its massive output, this speaker is perfect for filling large spaces with booming, high-energy sound—making it one of its kind in the market. The robust bass, enhanced by multiple tweeters and surround speakers of this portable powerhouse speaker, makes it ideal for users who demand both volume and quality and enjoys hosting personal concerts at home or carrying this speaker to any party or outdoor events.

Additionally, the Super Bunny (JST626) sets itself apart with MagSafe compatibility, offering a seamless and convenient experience for Apple users, making it India’s first such speaker. This compact speaker is a lifestyle product designed for those who value both sound and functionality. Its sleek design, paired with RGB lighting and a 5W capacity, makes it an ideal accessory for on-the-go listening. The integration of MagSafe allows it to be easily attached to iPhones, ensuring user’s devices stay charged while they enjoy high-quality audio—an innovation not commonly found in portable speakers in the market. It has an additional ring which makes it compatible with Android phones as well.

JUST CORSECA’s other offerings, including the Sushi Boom (JST614), Sushi Elegante (JST616), and Soul Heaven (JST640), all feature advanced technology tailored for modern users. The Sushi Boomer delivers 40W output with a splash-proof design and RGB lighting, ideal for outdoor adventures. The Sushi Elegante goes beyond audio with 15W Magesafe wireless charging, making it a multifunctional product that perfectly blends practicality with style. Finally, the Soul Heaven integrates humidifier functions with its audio capability, offering a unique wellness product that transforms any room into a serene environment.

These products combine high-efficiency audio output with space-saving designs and easy portability. Each speaker brings a unique blend of technology, style, and lifestyle enhancement, offering something for every type of user. Whether it’s booming bass, wireless charging, or smart features like RGB lighting and humidifier functionality, JUST CORSECA’s new line promises to add style and sound to any space, anytime, anywhere.

Mr. Ritesh Goenka, MD, Damson Technologies, said, “Innovation and performance are at the heart of every product we launch at JUST CORSECA. This new range of portable speakers is designed with advanced technology, innovation, and multiple features to offer an unmatched audio experience, versatile functionality, and a modern design aesthetic. From high-quality sound to added smart features like wireless charging, humidifier, and ambient lighting, these products are perfect for enhancing any lifestyle. They also make ideal gifts for the upcoming festive season, combining style and technology in one.”

Specifications and Features

Super Boom (JST624) – The Super Boom delivers a massive 200W speaker capacity, ensuring a high-energy audio experience. Equipped with 1 bass, 2 tweeters, and 2 surround speakers, it offers immersive sound quality for parties and large spaces. The speaker provides 10 hours of playtime, making it perfect for extended use, while its USB, AUX, Micro SD, and MIC playback options add to its versatility. With an IPX6 water resistance rating and RGB light features, the Super Boom is built for both durability and style, ready for outdoor or indoor events.

Sushi Boomer (JST614) – The Sushi Boomer is designed for portability and power, with a 40W output and up to 12 hours of playtime. Its 66mm speaker driver delivers excellent sound quality, while its splash-proof design ensures durability for outdoor use. The Sushi Boomer supports multiple playback options, including BT, FM, USB, and TF, and features RGB lighting to enhance your music experience in any setting. Its Type-C charging interface ensures quick and efficient charging.

Sushi Elegante (JST616) – The Sushi Elegante is a 20W speaker that also functions as a 15W MagSafe wireless charger. Its 1200mAh battery ensures reliable performance, while its versatile playback options include BT, FM, USB, and TF. Offering up to 6 hours of playtime, the Sushi Elegante is ideal for users who value functionality and style. Its compact form and multiple features make it the perfect companion for both music and device charging needs.

Soul Heaven (JST640) – Combining a 10W speaker output with health benefits, the Soul Heaven speaker features a built-in humidifier for improved air quality while you enjoy your music. With a 300ml tank capacity, remote control and multi-color LED light, it provides the perfect ambiance for relaxation, adding convenience and aesthetic appeal. All these features make it a versatile addition to your home or office and a perfect gifting option. Its sleek design, along with the unique combination of sound and wellness, sets the Soul Heaven apart from traditional speakers.

Super Bunny (JST626) – The Super Bunny portable speaker combines style and practicality, delivering a 5W speaker capacity for rich sound on the go. Its 40mm speaker driver ensures clarity, while MagSafe compatibility adds convenience for Apple users. Also, there is an additional ring which ensures that Android phone users can also use it comfortably. With up to 6 hours of playtime, it’s designed for extended use. The RGB light feature enhances the ambiance, and its Type-C charging interface provides quick and reliable charging. Whether you’re at home or on the move, the Super Bunny brings versatility and fun into your audio experience.

Bengaluru, October 24, 2024: Ola Electric, India’s largest pureplay EV company, today announced the launch of the groundbreaking Ola Digital Twin platform to transform manufacturing processes and product development lifecycle. Developed on the NVIDIA Omniverse, the Ola Digital Twin platform seamlessly integrates Krutrim AI and NVIDIA technologies along with other advanced simulation tools and IoT platforms to create comprehensive digital twin environments that fast-track the planning of Ola Electric’s manufacturing facilities and optimise equipment layouts, product development lifecycles, and the building of computer vision-based quality-inspection systems.

The platform also leverages physically accurate simulations and generative AI for tasks ranging from kinematics simulations to generating synthetic image data for training autonomous mobile robots (AMRs) and robotic arms.

By integrating NVIDIA Omniverse — a platform of application programming interfaces (APIs), software development kits and services that enable developers to harness Universal Scene Description (OpenUSD) for physical AI — as well as NVIDIA Isaac Sim — a reference simulation platform built on Omniverse for designing and testing robots — Ola Electric has achieved over 20% faster time to market from design to commissioning, for manufacturing operations at its Futurefactory.

Ola Electric has also leveraged Ola Digital Twin in its autonomous robotic weld lines at the Futurefactory, to simulate the welding processes and quality inspection systems. This enables virtual deployment and testing of changes before implementing them in the physical world.

Developers at Ola use Ola Digital Twin’s generative AI capabilities and NVIDIA Omniverse APIs to generate synthetic assets, including lighting, environmental scenes, objects and defects, which help accelerate perception AI model training from months to weeks, while accounting for scenarios otherwise impossible to safely replicate in the real world. The platform also features thermal simulation capabilities for building next-generation OLA Krutrim data centers and liquid-cooling infrastructure.

In addition to this, Ola Consumer is using NVIDIA Isaac Sim to train its robot pick-and-place applications for complex stock-keeping units in its automated dark stores. The robots are trained in virtual simulations to handle complex operations in a dynamic, automated environment autonomously.

AI avatars are transforming various industries by providing personalized customer interactions, efficient service, and detailed product knowledge across multiple sectors. These digital personas, powered by advancements in AI and machine learning, simulate human-like engagements, tailoring conversations and responses based on user behavior and data. This innovative technology is reshaping customer service, sales, and educational platforms by offering a scalable, interactive experience that enhances user satisfaction and brand loyalty.

At the forefront of this revolution is DaveAI, which offers a robust Virtual Sales Avatar designed to optimize sales strategies. By leveraging AI and empathetic technology, DaveAI’s Virtual Sales Avatar serves as a knowledgeable sales agent, guiding customers through personalized purchasing journeys. This tool not only improves customer interactions but also integrates seamlessly across digital platforms, ensuring a consistent and engaging user experience that drives sales and boosts customer engagement.

In the age of digital transformation, companies are increasingly turning to advanced technologies to enhance customer engagement. Utilizing AI-powered avatars, businesses across various sectors are revolutionizing the way they interact with customers, offering personalized and interactive experiences that cater to modern consumer expectations.

How DaveAI’s Virtual Sales Avatar Drove a 33% Surge in Lead Generation for a Car Company

A leading car manufacturing company, in collaboration with DaveAI, implemented an AI-powered virtual sales avatar across its website, revolutionizing the brand’s digital customer experience. The challenge was to replicate the personalized, high-touch service of their physical showrooms online, while handling millions of interactions consistently. The car company needed a sophisticated AI solution capable of providing real-time assistance, adapting to individual customer needs, and integrating seamlessly with existing systems. The goal was to maintain the brand’s reputation for exceptional customer service in a vast and complex digital ecosystem.

The solution came in the form of an advanced virtual sales avatar, powered by speech recognition and NLP. This AI tool acted as an online showroom assistant, offering real-time product recommendations, personalized interactions, and seamless navigation assistance. Over 18 months, the avatar engaged in over 18 million unique customer interactions, resulting in a 33% increase in lead generation. The success of this initiative underscored the value of AI in enhancing customer engagement and driving business outcomes for the company.

How an air conditioning company’s Virtual Avatars Drove Holiday Success in Singapore

A prominent air conditioning company successfully elevated its brand awareness for one of their systems in Singapore through an innovative AI-driven campaign. Faced with the challenge of standing out in the competitive holiday season between Christmas and New Year, they needed a solution that could break through the noise and personally connect with a diverse audience. Traditional advertising methods weren’t enough to achieve the level of customization and personalization required, so they partnered with DaveAI to craft a unique, engaging campaign.

By deploying AI virtual avatars across 5,000 digital kiosks, powered by Intel CPUs and Nvidia GPUs, the company was able to create a personalized and interactive 3D experience for customers. DaveAI’s advanced middleware and lifelike avatars automated the video production process, allowing for faster, high-quality content generation. As a result, they saw a 30% increase in impressions and a 12% rise in engagement, illustrating how AI can drive impactful results in modern advertising campaigns.

Enhanced Digital Banking with AI-Powered Assistant, DhIRA

A prominent bank in India took a significant step towards the future of digital banking by introducing DhIRA, an AI-powered virtual assistant developed by DaveAI, across their websites and kiosks. This cutting-edge solution has enhanced the digital banking experience by offering real-time, seamless assistance to customers, thereby reinforcing their position as a pioneering digital bank.

The challenge they faced was establishing leadership in digital banking through the deployment of avatar-enabled self-service kiosks that allowed customers to conduct a variety of banking operations—from opening accounts to retrieving information—without human intervention. These Digi Banks were crafted to deliver a smooth digital experience across multiple platforms, including the bank’s website, ensuring a consistent and engaging customer journey throughout all digital and physical touchpoints in cities across Karnataka.

To overcome these challenges, the Bank launched DhIRA – Digital Human Interactive Relationship Assistant. DhIRA was designed to provide immediate assistance, delivering relevant responses tailored to the recognized intents of customers. The virtual assistant leveraged machine learning to enhance its response accuracy continually, thereby improving its ability to address customer queries more effectively over time. DhIRA also featured autocomplete suggestions, intent clarification, and contextual questions that aided in product discovery. It proactively guided users through their banking journey with personalized nudges and triggers that suggested the next best steps, significantly enhancing user interaction and satisfaction.

The introduction of DhIRA had a substantial impact on the way customers interacted with the bank’s digital platforms. By offering real-time support and tailored banking advice, DhIRA greatly enhanced customer satisfaction and engagement, fostering a sense of trust and loyalty among users. This initiative not only improved the efficiency of customer interactions but also solidified the bank’s reputation as an innovator in the field of digital banking.

Mumbai, 19th October 2024: Motorola, a global leader in mobile technology and innovation has announced massive festive discounts on its most popular smartphones making this a last chance to buy them at their lowest ever prices. This offer includes the most popular smartphones including motorola edge50 Pro, moto g85 5G, motorola edge50 Fusion, motorola edge50 Neo, and moto g64 5G for the Big Diwali Sale on Flipkart, starting 21st October 2024. The smartphones were previously available during Flipkart’s Big Billion Days Sale and Big Shopping Utsav, where Motorola had also introduced new colours as part of its “Hello Colours, Hello AI” campaign.

Starting with the biggest Big Diwali Sale deal offered for a premium smartphone, the motorola edge50 Pro (12+256GB variant with 125W charger included in the box) which retails at can now be purchased at a net effective  (including bank offers), making it the most incredible deal on a premium and a flagship smartphone this Big Diwali Sale.

The motorola edge50 Pro is the world’s 1st AI powered Pro-Grade Camera with color output validated by Pantone™ and will now be available in Caneel Bay colour as well. It features a moto AI powered camera which is also the world’s first true colour camera. Along with the camera, the display is validated by Pantone™ for true to life color output and comes with segment’s widest aperture f/1.4 to allow more light to pass through for better photos in all lights. It flaunts the world’s  144Hz true colour display which allows the users to confidently view color and skin tone in the way the content creator intended. The motorola edge50 Pro comes with segment’s best charging owed to its 125W Turbo power charging, 50W wireless charging and 10W reverse power sharing. On the front, the smartphone boasts the segment’s only 50MP selfie camera with Auto Focus. Additionally, the motorola edge50 Pro introduced Style Sync, which uses AI to generate wallpapers based on the user’s outfit. Further, the 12GB RAM on the edge50 pro is ideal for AI features making it future ready for more moto AI features that are planned to come on the device through OTA updates in the near future.

Moving to the moto’s g-series devices, Motorola is offering a new Viva Magenta colour variant on its highest selling 5G smartphone under 20k- the moto g85 5G. It is the first moto g series device with a 3D curved endless edge display and has segment’s best Corning Gorilla Glass 5 protection. It also offers segment’s leading, shake free 50MP OIS – Sony LYTIA™ 600 Camera for incredible pictures and videos in any light and captures sharper more vibrant photos owed to Quad Pixel technology for 4x better low-light sensitivity. Inter device connectivity has also been made easy and seamless with the inclusion of Smart Connect which comes out of the box and ensures effortless sharing of files, streaming phone apps and more across phone, PC, and tablet with just a swipe. The moto g85 5G will be available in two variants 8+128 GB and 12+256 GB at net .

Further strengthening Motorola’s edge portfolio, the motorola edge50 Fusion, can be purchased at an effective . The motorola edge50 Fusion is equipped with segment’s best Sony LYTIA LYT-700C camera, a 50MP camera with all pixel instant focus technology, Optical Image Stabilization (OIS), and 4K video recording. Other disruptive and segment first features are its display and design, as the motorola edge50 Fusion flaunts the segment’s best 144Hz 10-bit pOLED curved display with 1600 nits of peak brightness and Corning® Gorilla® Glass 5 Protection. With regards to design, the smartphone is the segment’s only IP68 rated device and also features Smart Water Touch for seamless running display. All this makes the edge50 Fusion the best smartphone under INR 20K featuring several segment-best and exclusive features, now made available in Forest Green colour along with the existing colour options.

The most durable all-rounder smartphone under INR 25K, the motorola edge50 Neo will be available in 4 Pantone™ trending colours for an effective after bank discounts. The motorola edge50 Neo has the Segment best and most premium Flat display with Super HD LTPO technology, minimum bezels and 3000nits of peak brightness. It is India’s lightest IP68 MIL-810H Military Grade Certified smartphone while being the segment’s lightest at 171g and just 8.1mm thin. The device is also IP68 rated and has passed through 16 rigid MIL-STD 810H Military Grade tests, allowing this most durable all-rounder phone to withstand the toughest conditions. Moreover, the motorola edge50 Neo captures breathtaking photos with the segment’s most advanced Sony sensor LYTIA 700C camera with segment’s best AI features powered by moto ai and Google Photos AI features. It also features segment’s only 10MP telephoto camera with 30X AI super zoom and 3X optical zoom.

The moto g64 5G will be available in a new Berry Red colour at a disruptive price of just   for the segment’s only and the most affordable 12GB+256GB variant becoming most powerful 5G smartphone under 15K. The moto g64 5G offers best in the segment battery life with a 6000mAh battery which allows heavy usage for hours on end. It also charges up fast with TurboPower™ 33W charger which allows for extended hours of video chatting, gaming, and binge-watching. Another segment best feature is it offers additional 12RAM with RAM boost making it up to 24GB RAM which is again the highest in the segment. Performance is also not an issue owed to the moto g64 5G carrying the world’s 1st MediaTek Dimensity 7025 Processor, a powerful octa-core processor.

In addition to the above, the affordable moto g45 5G – with Snapdragon 6s Gen 3- the segment’s fastest 5G processor with highest 13 5G Bands, a 120Hz display with Gorilla Glass 3 protection, Pantone curated colours and a premium vegan leather design .

Thiruvananthapuram, October 19, 2024: In a landmark move to accelerate innovation and inclusion in the assistive technology (AT) sector, 16 startups received seed grants of up to Rs 5 lakhs during the Empower 2024 event, organised by the National Centre for Promotion of Employment for Disabled People (NCPEDP) in partnership with the Global Disability Innovation Hub (GDI Hub)’s Attvaran. This pioneer initiative, part of the newly launched NCPEDP Assistive Technology Hub, supported by Mphasis F1 foundation, represents a major boost for AT startups in India, encouraging universal design and accessibility solutions.

The NCPEDP Assistive Technology Hub, launched at Empower 2024, is poised to become a center of excellence for AT research, innovation, and policy interventions. Supported by Mphasis, which remains deeply committed to driving disability inclusion through impactful technological solutions, the hub will provide startups with the resources they need to develop scalable, high-impact solutions tailored to India’s unique accessibility needs

Held at the National Institute for Speech and Hearing (NISH) in Kerala, the startup pitch day brought together 25 startups with a shared mission of advancing assistive technologies for people with disabilities and the elderly. Out of these, 16 startups were selected for seed grants, and six others were offered exclusive mentoring opportunities to help refine their business models and expand their impact.

Winners of the Seed Grants:

• Aignosis Artificial Intelligence Private Limited
• Aural App
• Cognitii (Neurodiverge Labs Private Limited)
• Dextroware Devices
• Grailmaker Innovations Private Limited
• Iwayplus Pvt Ltd.
• Ksham Innovation Private Limited
• MULTIFLY LIFESTYLE PRIVATE LIMITED
• Panoculon Labs Pvt. Ltd.
• Phonologix Health Solutions Pvt Ltd
• The Able Company (BeyondBarrier Products Pvt. Ltd.)
• Thryv
• True Assistive Technology
• uDot Braille Tech
• UpliftiQ
• Wheel Ease Solutions

These startups, driven by a deep understanding of the challenges faced by people with disabilities, are creating cutting-edge solutions to improve accessibility. The seed grants aim to empower them to take their products to the next level, expanding their reach and impact on society.

The jury panel, which reviewed the startups’ pitches, included industry experts like Pradeep Gupta, Chairman of Cybermedia Group and NCPEDP Chair; Saurabh Bajpayi, Deputy General Manager of SIDBI; Dr. Ravinder Singh, Senior Scientist at ICMR; Ganesh Nayek, Director at STPI; and Prof. Catherine Holloway, Co-founder and Academic Director of the Global Disability Innovation Hub (GDI Hub). Each startup presented their innovative ideas, followed by an interactive Q&A session with the jury.

“Entrepreneurs in the disability innovation space often develop solutions tailored to specific needs. However, it’s essential for them to consider how their ideas can impact the wider market to create larger social change,” Pradeep Gupta stated.

Prof. Catherine Holloway added, “Disability innovation often starts within families or communities working to overcome accessibility barriers. While the creator of the solution may not always scale it, the innovation itself has the potential to benefit many others.”

Arman Ali, Executive Director of NCPEDP, congratulated the winners and said, “This is just the beginning. The Assistive Technology Hub’s first cohort has shown incredible promise, and I believe we are on a path to make an inclusive world a reality.”

This pioneering initiative marks a transformative step to redefine accessibility and empower millions across India.

October 18, 2024 –  Ananth Technologies Private Limited (ATL), a leading Aerospace and Defence company, has successfully completed the integration of two 400 KG class satellites for the Indian Space Research Organisation (ISRO). This marks a significant milestone as the first time ISRO has awarded such a project to a private industry partner.

Groundbreaking Achievement in India’s Space Sector

The Assembly, Integration, and Testing (AIT) of the satellites were conducted at ATL’s new state-of-the-art facility in the KIADB Aerospace Park, Bengaluru. This 10,000 square meter facility is equipped to manufacture electronic subsystems and integrate up to four large satellites simultaneously.

A ceremony celebrating the successful completion and delivery of the satellites was held at ATL on October 18.Mr. Shankaran, Director of ISRO’s U.R. Rao Satellite Centre (URSC), praised ATL’s work on this project, highlighting the company’s expertise and dedication.

A Testament to Vision and Commitment

Dr. Subba Rao Pavuluri, Chairman of ATL, attributed this success to the company’s sustained investment in infrastructure and talent over several years. “This achievement is a testament to ATL’s vision and commitment towards India’s space sector,” said Dr. Pavuluri. “We have been manufacturing electronic subsystems for ISRO since 2000 and have been an integral part of every Indian space program over the last two decades.”

The project involved over 100 highly trained engineers and technicians, making it the most sophisticated satellite integration project undertaken by a private sector company in India to date.

Expanding Horizons

ATL’s capabilities extend beyond satellite integration:

1. At the recent Bengaluru Space Expo (BSX), ATL signed an MOU with Space Machines Company, an Australian firm, to provide AIT services for their satellites.
2. The company designs and manufactures solar panels for small satellites, which have been exported to international customers.
3. ATL is also performingintegrationservices for ISRO’s Polar Satellite Launch Vehicle (PSLV) in Thiruvananthapuram, having completed work on 10PSLVs so far.
4. A new facility in Thiruvananthapuram focuses on launch vehicle AIT, capable of integrating equipment bays and other electronic portions of launch vehicles.

Future Outlook

Dr. Pavuluri believes that the Indian space sector is poised for significant growth, drawing parallels with the drone industry. “Just as drones are seeing extensive use in various civilian and strategic sectors, small satellites will also be widely adopted,” he stated. ATL is experiencing substantial demand for its electronics manufacturing and satellite AIT services from both government and private clients.

The company also provides Geospatial Services for urban and rural planning, natural resources management, gas pipeline planning, and municipal property tax management.

Bangalore – October 18, 2024 – Today, Zendesk introduced, including AI-powered agents for omnichannel support, enhanced agent copilot, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution, Zendesk’s new capabilities help companies deliver exceptional service in a way that is easy to use, scale, and drive meaningful business results.

The company also announced a new that can enable agents to deliver faster, personalised, and more human conversations, as well as the ability to solve more complex cases. In addition to the new innovations announced, other enhancements to Zendesk voice include upgrades to call monitoring, advanced routing, enhanced AI support and queue management, allowing human agents to skip repetitive tasks and focus on helping customers with escalations. 

“AI is now bridging the gap between high quality service, at a lower cost, while delivering much more personalised experiences,” said Tom Eggemeier, CEO, Zendesk, noting 73% of consumers believe AI improves the quality of customer service. “Our latest innovations, including voice AI, assist human agents in working efficiently alongside AI to deliver tailored, efficient service. This partnership leads to faster issue resolution, higher customer satisfaction and provides valuable business insights.”

According to Zendesk’s a vast majority (89%) of CX leaders in India believe CX will undergo a period of unprecedented change over the next 3 years, with a similar proportion (83%) believing that all conversations will be AI-powered in the same timeframe. But there’s another challenge to contend with—consumer demand for phone support. As Indian consumers embrace a digital-first approach to CX, phone support remains one of the top three channels they prefer for more complex issues. At the same time, they also want the convenience of omnichannel support, with one-third going as far as saying the ease in getting help across channels determines their purchase decisions. 

“Even as consumers in India lead the Asia Pacific region in their attitudes and expectations towards AI adoption, phone support still remains an important communication channel. They want businesses to offer them options in how they choose to engage—be it through email, chat, phone call, or self-service,” said Maureen Chong, Regional Vice President, Asia, Zendesk. “The challenge for brands today is finding ways to manage CX costs while delivering exceptional service in whatever channels customers are on. Zendesk’s latest AI solutions offer Indian businesses a seamless way to integrate AI across all channels, including voice, helping them manage the increasing complexity and volume of tickets while improving agent productivity and delivering on customer expectations.”

New voice innovation transforms the automated call experience

Leaders are facing a reality of rising ticket volumes and increasingly complex issues, prompting them to transform traditional call centres into a modern omnichannel experience complete with new productivity tools powered by AI. 

Working together with the expanded AI agent and copilot capabilities, the enhanced voice solution allows companies to:

• Quickly and easily route, and resolve voice calls, plus report on voice metrics–such as call type, answer time, wait time, talk time, abandonment–now on phone alongside all other channels.

• Resolve customer calls with a new 24/7 AI agent for voice, powered by Poly.ai, that can autonomously resolve up to 50% of all calls.

• Provide more accurate resolutions, resolve calls faster and cut admin time with transcripts and summaries with enhanced Al-assisted support.

• Take action on churn risks and outliers with improved QA insights from evaluating 100% of human and AI agent conversations to pinpoint and fix gaps in customer experiences.

• Deliver faster, more personalised service to customers who call in with complex, high-value issues that require human assistance, with instant call insights and answers from the knowledge base.

Combined power of AI and human agents elevate CX – across all digital channels

As the industry shifts to completely automated interactions, new capabilities for Zendesk AI agents allow companies to tap into the full benefits of AI by:

• Delivering instant, accurate responses with generative replies and address more sophisticated issues with customisable conversation flows, now extending to email.

• Automating voice interactions in a new partnership with Poly.ai, ensuring seamless, consistent support across channels.

• Creating and controlling AI agents using a new AI agent builder, requiring zero training and offering full customisation–such as adjusting the brand’s tone–while reducing the time to build, deploy, and maintain.

Improved autonomy and proactivity for enhanced agent copilot

In more complex, high-value interactions between human agents and customers, agent copilot can now:

• Anticipate customer needs, offer proactive recommendations, and take actions autonomously with the now widely available “auto assist” mode.

• Follow specific processes on behalf of an agent and instantly sync changes to ensure agents are always following the latest procedures with the new copilot business procedures.

• Surface relevant issues and proactive insights–such as similar resolutions–directly within the new AI-powered workspace, ensuring all tools are easily discoverable and keeping workflows uninterrupted.

As part of the enhancements, agent copilot for voice* now provides instant call insights such as customer sentiment and intent, plus quickly surfaces answers from the knowledge base. This allows companies to deliver faster, personalised service to customers who call in with complex, high-value issues that require human assistance.

Supercharged insights provide valuable and actionable business intelligence for CX teams

Zendesk is introducing more AI-powered insights that analyse customer conversations across systems, extract valuable key insights, and enable real-time business intelligence. By surfacing  strategic opportunities, leaders can apply these across teams and make changes needed to improve CX, which can in turn positively influence CSAT. 

With improved AI-driven insights, companies can now:

• Quickly uncover why customers are reaching out with granular details through enhanced intents and entity detection, enabling faster and more personalised resolutions.

• Proactively design and refine workflows using out-of-the-box insights from the new intelligent triage dashboard, ensuring critical issues are efficiently routed and automated. 

• Use Quality Assurance across every touchpoint, now including voice and AI agents to automatically analyse and optimise customer conversations and agent performance.

Mumbai/Bangalore, 18th October 2024 – Acer, one of the leading PC brands in India, announced the launch of the Nitro V 16 with Intel Processors, a high-performance laptop engineered to cater to gamers and content creators alike. Designed to elevate productivity and gaming experiences, the Nitro V 16 is powered by Intel’s latest 14th Gen Core™ i7 14650HX, and i5 14450HX processors, ideal for users who demand peak performance, speed, and versatility. These processors offer enhanced power efficiency and faster processing speeds, ensuring smooth multitasking and responsiveness, even during the most demanding tasks. In a sleek design update, the Nitro V 16 now features its logo prominently at the center of the cover, replacing the older models’ logo placement at the top edge.

The Nitro V 16 features a 16-inch WUXGA display with IPS technology, offering vibrant colors and superior viewing angles. The 165 Hz refresh rate ensures smooth visuals, ideal for fast-paced gaming, while the ComfyView™ LED-backlit TFT LCD minimizes glare, enhancing the visual experience in various lighting environments. Equipped with an NVIDIA® GeForce RTX™ 4050 graphics card with 6GB of dedicated GDDR6 VRAM, the Nitro V 16 delivers seamless performance for both gaming and intensive content creation tasks, making it a versatile machine for creators and gamers alike.

Sleek and ultra-slim in design, the Nitro V 16 balances style and functionality. It features a full-size numeric keypad with Amber backlighting for comfortable gaming in low-light environments, and a multi-gesture touchpad to boost productivity. Weighing just 2.5 kg, it remains portable without compromising performance. The laptop also provides enhanced security with the MSFT Pluton Security Processor for firmware TPM solutions and a Kensington lock slot for added physical protection. Pre-installed with Windows 11 Home, the device ensures a seamless and modern user experience, supported by its 512 GB PCIe Gen 4 SSD for fast load times.

The Nitro V 16 comes with Acer Purified Voice Technology, which utilizes AI noise reduction through a 3-microphone array. This sophisticated system includes an Advanced Privacy Mode, delivering far-field voice capture, dynamic noise reduction, and adaptive beamforming for clear communication. It also features personal and conference call modes for flexible use. Additionally, the laptop is Copilot-compatible and incorporates Acer TrueHarmony technology, offering improved audio quality with reduced distortion, a broader frequency range, and rich, headphone-like sound.

The Nitro V 16’s connectivity options are robust, with multiple ports, including USB 3.2 Gen 2 ports, HDMI® 2.1, Thunderbolt 4, and Ethernet (RJ-45). It allows gamers to connect to a variety of peripherals and accessories seamlessly. Additionally, the device supports Wi-Fi 6, ensuring fast and stable internet connectivity for online gaming and streaming.