Archives November 2024

November 5, 2024 – Mercom India, a subsidiary of global clean energy communications and consulting firm Mercom Capital Group, has released its report, India Solar Market Leaderboard 1H 2024. The report covers market share rankings and provides a comprehensive view of the competitive landscape across the Indian solar supply chain in the first half (1H) of the calendar year (CY) 2024.

The report highlights notable shifts in the market share of solar companies during 1H 2024, a record-setting period for India’s solar sector driven by the commissioning of several delayed projects, spurred by a substantial decline in module prices.

In 1H 2024, 37 companies entered the top ten rankings across various categories. These companies did not feature among the top ten in the first half of 2023, underscoring a highly competitive solar market with substantial opportunities for growth.

Some established companies have solidified and expanded their positions, driven by a renewed emphasis on domestic manufacturing following the reimposition of the Approved List of Models and Manufacturers (ALMM) order. With initiatives like PM – Surya Ghar: Muft Bijli Yojana launched in Q1 2024 and the growing project pipeline under Pradhan Mantri Kisan Urja Suraksha evam Utthaan Mahabhiyan (PM-KUSUM), both requiring domestic solar modules made with locally produced solar cells, new market leaders are expected to emerge by the end of 2024.

India added 12.8 gigawatts (GW) of solar capacity in 1H 2024, up 228.3% compared to 1H 2023. Large-scale solar (including open access) projects (11.7 GW) accounted for 91.4% of overall installations.

The country’s cumulative installed solar capacity stood at around 85.5 GW as of June 2024.

The pipeline of large-scale solar projects under development (including open access) stood at 126.1 GW as of June 2024, with another 103.8 GW of tenders pending auction.

Adani Green Energy maintained its position as the top utility-scale solar project developer in 1H 2024, achieving the highest capacity additions and holding the largest cumulative installed capacity as of June 2024. ReNew and O2 Power secured the second and third spots, respectively, for capacity added during the same period. Collectively, the top ten developers contributed to 76.8% of utility-scale solar capacity additions in 1H 2024 and accounted for 44.5% of the project development pipeline as of June 2024.

In 1H 2024, more than 1.1 GW of rooftop solar capacity was added. Tata Power Solar remained the top rooftop solar installer, while Roofsol Energy and Havells India secured the second and third positions in terms of capacity added. The top ten developers collectively captured 57.2% of the rooftop solar market during this period.

Tata Power Solar was the top EPC service provider in 1H 2024, followed by Jakson Green and Ashoka Buildcon.

Sungrow Power Supply held its position as the leading solar inverter supplier in 1H 2024 and remained the top central inverter supplier. FIMER India and Sineng Electric were the other leading central inverter suppliers. TBEA Energy India emerged as the top supplier of string inverters, followed by Sungrow Power Supply and Ginlong (Solis) Technologies. In terms of overall shipments, central inverters accounted for 52%, while string inverters made up 48%.

Jinko Solar retained its top spot as the leading module supplier in 1H 2024, with LONGi Green Energy Technology and Waaree Energies following in second and third place, respectively. The top ten module suppliers accounted for nearly 65% of total shipments in 1H 2024.

Arctech led the solar tracker market in 1H 2024, with GameChange Solar in second place. In the solar module mounting structures category, Goodluck India ranked first, followed by Arctech and Strolar Mounting Systems.

In 1H 2024, 3.7 GW of open access solar capacity was added, a 119.6% YoY increase. AM Green Energy emerged as the leading open access solar developer, with Serentica Renewables and Amplus Solar ranking second and third, respectively. The top ten developers captured 59.5% of the market share for solar open access projects during this period.

LEAPTING was the top robotic module cleaning equipment supplier to the Indian market in 1H 2024. Vayu Solar and Airtouch Solar were the other leading robotic module cleaning equipment suppliers.

The report provides a comprehensive overview of the market landscape across the entire solar supply chain. It includes profiles of market leaders, detailed installation and supply data, year-over-year ranking changes, market share information for the top ten companies in 1H 2024, and cumulative market data.

Mumbai / Hyderabad, 5th November 2024: 3F Oil Palm Pvt Ltd has strengthened its presence in Karnataka through a strategic partnership with the Karnataka Department of Horticulture by signing a Memorandum of Understanding (MoU) to advance sustainable agriculture in rural communities. The MoU was signed in the presence of Mr. Prakash M Sabarad, Additional Director of Horticulture, Government of Karnataka, paves the way for transformative support to oil palm cultivators in Udupi, Dakshina Kannada, and the Sedam taluk of Gulbarga district.

This partnership will provide farmers with access to advanced agricultural technologies, training programs, and essential resources to enhance productivity and support Karnataka’s growing horticultural sector. The company plans to introduce state-of-the-art cultivation practices, focusing on sustainable growth and community empowerment.

Speaking on the partnership, Mr. Srinivasarao Kilari, Head Agriculture, 3F Oil Palm Pvt Ltd said, “This MoU represents a major milestone, aligning with our mission to uplift local farming communities while setting new benchmarks for sustainable oil palm cultivation. We extend our gratitude to the Karnataka Horticulture Department for their vital support and look forward to collaborating closely with the farming community.”

As part of the initiative, 3F Oil Palm Pvt Ltd will oversee area expansion, nursery development, sprout procurement, and seedling cultivation within the designated zones. This effort aims to increase palm oil productivity, create economic growth, and empower farmers with sustainable knowledge, offering a model for long-term agricultural success in Karnataka.

Mumbai, November 05th, 2024: The Global Cement & Concrete Association (GCCA) India and Xynteo announced the signing of a Memorandum of Understanding (MoU), marking GCCA India’s partnership with Xynteo’s Build Ahead coalition. This landmark agreement aims to accelerate the decarbonization of India’s construction sector through increased use of low-carbon cement and concrete.

The two-year partnership will leverage GCCA India’s expertise in the cement and concrete industry alongside the collective efforts of the Build Ahead coalition. The partnership will kick off with a critical green taxonomy and emission thresholds development exercise for cement and concrete. This foundational work will help shape policy for the production and use of low-carbon cement in India, addressing the urgent need for nation-specific definitions and standards. It will also provide several key benefits, enabling both short- and long-term innovations in the cement and concrete industry while determining how definitions and thresholds for ‘green’ cement and concrete will evolve over time, as well as creating inclusive definitions that encourage manufacturers across the emission spectrum to take action and consider the impact of future technologies.

Mr. Deepak Khetrapal – Managing Director – Orient Cement and Co-Chair of GCCA India, said

“The reduction of clinker factor and the increasing use of supplementary cementitious materials (SCMs) in cement manufacturing is an important decarbonisation lever for the industry. Developing an India-specific definition for ‘low-carbon’ or ‘Green’ cement and concrete is the need of the hour, and it is crucial for the development of a net zero CO2 roadmap for the Indian cement and concrete industry. It is essential to develop India-specific low-carbon cement and concrete taxonomy and emission intensity thresholds that align with the Indian cement & concrete Industry.

We are glad that collaborating with Xynteo and the Build Ahead coalition, which includes prominent companies in the building and construction space, will help develop green public procurement guidelines for the transition towards low or near-zero emission products, leverage transition financing for activities that will drive emission reduction and the commitment to reach net zero CO2 by 2070 in India”.

Speaking at the occasion, Suman Jagdev, Partner at Xynteo & Programme Director of Build Ahead, said, “We are excited to welcome GCCA India as a key partner of the Build Ahead coalition. Starting with the development of a green taxonomy for cement and concrete, this collaboration will mark a significant step towards realising our vision of a sustainable built environment in India. By combining Xynteo’s expertise in driving systemic change with GCCA India’s deep industry knowledge, we are poised to make substantial progress in reducing the carbon footprint of India’s construction sector.”

Thomas Guillot, the Chief Executive of the Global Cement and Concrete Association, which works closely with GCCA India, applauded the signing of the MoU.

“India plays a significant role in our global industry’s decarbonisation journey. Delivering on the net zero aspirations of India’s cement industry needs supportive policies from its government, as well as the inclusion of the cement value chain. Primary amongst these is low carbon procurement. To this end, GCCA has published, and will formally launch at COP29, global definitions for low carbon and near zero cement and concrete to align with the Clean Energy Ministerial’s Industrial Deep Decarbonisation initiative (IDDI), which is co-chaired by the Indian government. These definitions are designed to be adopted by member countries, adapted to suit local practice and for targets at the state level to be overlaid on them. We look forward to working with our GCCA members and Build Ahead to develop this work.”

Beyond taxonomy development, the partnership will also focus on:

1. Joint engagement with government and multilateral organizations on partnerships for energy transition and industrial decarbonization.

2. Sharing of research findings and technical inputs to develop industry narratives for low-carbon building materials.

3. Exploration of demonstration projects for sustainable construction practices.

This partnership comes at a crucial time as India continues to urbanize rapidly, making sustainable construction practices more important than ever. The collaboration between GCCA India and Build Ahead is expected to play a pivotal role in shaping policies and practices that will drive the adoption of low-carbon building materials across the Indian construction value chain.

India, 05th November 2024 – LS Digital, India’s leading integrated Digital Business Transformation company unveiled CRAFT, a dynamic and powerful approach designed to elevate how brands connect, engage, and grow A cityscape with buildings and words

CRAFT stands for CReating connections, Amplifying experiences, and Transforming impact. By Creating Connections, CRAFT revolutionises how brands interact with their audiences by harnessing the power of hyper-personalised, multilingual creative content that speaks directly to individual consumers. It bridges the gap between brand messages and audience relevance, ensuring that every communication enhances a brand’s presence across the digital ecosystem. Further CRAFT Amplifies Experiences by turning every digital moment into a dynamic, immersive activation. Whether through bold out-of-home experiences or captivating digital activations, CRAFT ensures your brand resonates across all touchpoints, making each interaction not just engaging, but unforgettable. Lastly, CRAFT focuses on Transforming Impact, by delivering high-quality video content at scale, ensuring optimal utilisation of marketing spends while driving real, measurable growth. In today’s video-first world, CRAFT empowers brands to deploy video solutions that don’t just tell stories, they elevate them.

“CRAFT is a new way of thinking about how brands engage in today’s fragmented digital world,” said Manesh Swamy, Managing Director & Chief Creative Officer – LS Creative at LS Digital. “It allows brands to go beyond superficial interactions, helping them build meaningful, lasting connections that drive real business results. We are not going the conventional touchpoints approach but more like identifying the new and emerging ways where consumer can connect with the brands at speed.”

Speaking on omnichannel marketing being no longer a luxury, but a necessity in today’s world where audience attention spans are shrinking by the minute, Manesh Swamy further added, “With CRAFT, we empower brands to engage their customers seamlessly across multiple platforms. The integrated approach of CRAFT ensures that brands can deliver impactful, consistent messages to their audience, no matter where they are.”

CRAFT is a game-changer:

• Hyper-Personalised, Multilingual Communications: Reaching audiences in ways that matter, with messages tailored to resonate with different cultures and languages.
• Immersive, Captivating Experiences: From out-of-home to digital, create brand touchpoints that stay with your audience long after they have logged off.
• Video at Scale: Optimising every digital investment by delivering video solutions that transform brand storytelling into measurable success.
• Unified Brand Messaging: Provides a cohesive narrative across digital channels.
• Data-Driven Personalization: Enhances customer interactions through insights and targeted strategies.
• Omnichannel Integration: Supports seamless engagement across platforms like social media, web, and mobile.
• Streamlined Operations: Offers centralized management, easing workflow and increasing efficiency.

Highlighting how these services would benefit the brands, Manesh Swamy said, “CRAFT represents the future of digital engagement for brands committed to deeper connections and meaningful impact. By integrating creative, technology, and data services, CRAFT empowers brands to streamline their communication strategies, creating customized, scalable experiences that transform customer relationships and drive business growth across every touchpoint in the omnichannel funnel.”

With CRAFT, LS Digital once again proves its commitment to #ChallengeTheNow, leading brands into a new era of digital business transformation, where connections are deeper, experiences are richer, and impacts are far-reaching.

LPU Online, the digital learning division of Lovely Professional University, has launched two new programs – Bachelor of Business Administration (BBA) and Master of Science (M.Sc.) in Economics – in fully online mode after obtaining the go-ahead from UGC. These two programs add to the existing 10 online mode programs being offered by LPU under the UGC entitled category that include MBA with 9 specializations, MCA with 5 specializations, M.Sc. Mathematics, M.Com., M.A. English, M.A. Political Science, M.A. History, M.A. Sociology, BCA, and BA. Notably, the entitlement by the regulatory body to LPU is owing to its 27^th Rank amongst all Universities in the National Institutional Ranking Framework (NIRF) 2024 and NAAC A++ score of 3.68. UGC has also granted the status of Category 1 University with Grant of Graded Autonomy to LPU making it a part of a select few elite institutes of India. Admissions to all these online programs are open with the application deadline set for 10^th November 2024.

With the introduction of new programs, LPU Online continues to cater to the growing demand for flexible, quality education accessible from anywhere in the world. The Online BBA program is designed to equip students with a comprehensive understanding of core business concepts, making it suitable for individuals aiming for careers in management, entrepreneurship, and various business sectors. The M.Sc. (Economics) program offers advanced knowledge in economic theories and applications, positioning graduates for roles in economic analysis, policy-making, administration, and financial research.

In addition to equipping students with academic and professional knowledge and skills related to the respective disciplines, LPU Online programs also prepare students to be job-ready through its specially designed Professional Enhancement Program (PEP) and provide various placement opportunities to them in the form of frequent placement and paid internship drives by prominent recruiters.

Recently, the University organized a successful placement drive at its campus for LPU Online and Distance Education students in collaboration with Aggarwal Toughened & Safety Glass, Bathinda, and their sister company, Aspire Solutions with a package offering up to 5.5 LPA. The drive saw enthusiastic participation from MBA students, with 12 candidates reaching the Group Discussion (GD) and 9 reaching the Personal Interview (PI) rounds. Four Online mode and one Distance Education mode students finally got the offer letters suiting their skills and experience. These students include Shama Fatima from Gorakhpur (Uttar Pradesh),Simerpreet Kaur from Yamunanagar (Haryana); Gaurav Sadotra from Barnala; Ankush Rawal from Ludhiana – all from LPU Online Programs and LPU Distance Education student Jai Madaan from Jalandhar.

Speaking on the placement drive, Vikram Ahuja, General Manager at Aggarwal Toughened & Safety Glass, commented, “LPU  Online and Distance Education students demonstrated strong communication and critical thinking skills, which are essential for our industry. We are delighted to have selected these candidates and are confident they will contribute meaningfully to our organization.”

NEW DELHI, November 5, 2024 – Times Prime announced today an exclusive partnership with American Express to launch “Ace by Times Prime,” a first-of-its-kind super-premium lifestyle subscription. This service will be exclusively available to American Express premium and ultra-premium credit cardholders.

Ace by Times Prime is a brand new premium bundle that includes only top-tier subscriptions like Lionsgate, WSJ, Mint, Condé Nast, and more. Subscribers also enjoy exclusive end-to-end annual access to top-tier content from these platforms along with special offers on luxury brands like Tata CliQ Luxury, Heads up For Tails, AJIO Luxe, alongside premium services from Kama Ayurveda, and more. Members also receive VIP access to high-profile events, blending networking opportunities with cultural experiences. American Express cardholders get additional exclusive perks, further elevating this all-encompassing lifestyle offering.

Harshita Singh, Founding Business Head of Times Prime, expressed her enthusiasm: “Our partnership with the iconic American Express Platinum Charge Card marks the launch of ‘Ace’ by Times Prime—an exclusive digital membership crafted for a discerning audience. As pioneers in the digital membership space, we are excited to elevate the experience for Amex users, delivering a curated blend of exclusive content, luxury brand access, and VIP experiences, all within one comprehensive package.”

Ace by Times Prime combines the best of both worlds – Times Prime’s expertise in curating digital experiences and American Express’s legacy of premium services. This strategic alliance marks a significant milestone in the evolving landscape of digital subscriptions and luxury services in India.

This collaboration targets the growing segment of digitally-savvy consumers who seek quality and convenience in their lifestyle choices. By combining their strengths, Times Prime and American Express set a new benchmark in the premium subscription market.

Dr. Ewarld Marshall, Chair of the Department of Pathology, St. George’s University

Pathology, frequently referred to as the cornerstone of modern medicine, plays a critical role in diagnosing, treating, and understanding diseases. Often working behind the scenes, pathologists are the detectives of the medical world, using their expertise to solve the most complex cases that others cannot. Imagine a field where every discovery can save lives, where the study of a single cell can change the course of treatment for millions. Pathology’s impact is profound of all medical decisions hinge on the insights these experts provide.

As we mark World Pathology Day, it is vital to acknowledge the significant impact it has had on the advancement of healthcare. From its essential role in everyday patient care to its crucial contributions during the COVID-19 pandemic, pathology has proven to be the solid foundation upon which medical research and public health initiatives are built. This dynamic sector not only drives clinical decision-making but also fuels the innovation that shapes the future of medicine.

Why is Pathology a Fascinating Field

Pathology is an interesting field that sits at the intersection of science, medicine, and detective work. As the medical equivalent of detectives, pathologists examine tissues, cells, and bodily fluids to determine the underlying causes of diseases and to guide appropriate treatment plans. The field of study is vast and varied, encompassing subspecialties like forensic pathology and neuropathology, each having its own set of challenges and opportunities for breakthrough discoveries.

Technological advancements are revolutionising pathology, making it a dynamic and exciting field. Innovations in artificial intelligence (AI) and digital pathology are transforming the way diagnoses are made, allowing for more accurate and timely results. These advancements not only enhance the accuracy of pathology but also open up new avenues for research and treatment.

Pathology and COVID-19: A Field in the Spotlight

The COVID-19 pandemic brought the field of pathology into sharp focus. Pathologists were among the first to study the virus through autopsies, uncovering critical insights into its effects on the body. Their work revealed neuropathological abnormalities associated with COVID-19, shedding light on the virus’s impact on the nervous system and contributing to the broader understanding of the disease.

Pathology also played a vital role in the development of diagnostic tests and vaccines, providing real-time insights into virus mutations and aiding public health responses. The contributions of pathologists during this crisis have been instrumental in the global fight against COVID-19, demonstrating the field‘s significance in addressing contemporary healthcare challenges.

Pursuing a Career in Pathology

For individuals who are passionate about understanding the intricacies of disease and making a tangible impact on patient care, pathology provides an intellectually engaging career. Below are some of the key elements that make pathology a compelling choice for medical professionals:

• Pathology offers a distinct and fulfilling career in medicine, blending clinical practice, research, and diagnostics to deliver a holistic approach to healthcare.

• A robust medical school base, followed by specialised residency and fellowship training, is crucial for those pursuing a career in pathology.

• Board certification is essential for pathologists to demonstrate their commitment to the highest standards of knowledge, expertise, and ongoing professional excellence.

• A career in Pathology is both challenging and rewarding, requiring dedication and a passion for solving complex medical cases. It tests the intellect and provides profound satisfaction by significantly impacting patient care through detailed analysis and life-saving diagnoses and treatments, underscoring the essential role of pathologists in healthcare.

• Pathology offers a variety of subspecialties, including clinical pathology, anatomical pathology, and molecular pathology, allowing individuals to focus on specific areas of interest. This diversity makes pathology a dynamic and versatile field, providing numerous opportunities for specialisation and growth.

The importance of Pathology in diagnosing diseases, guiding medical care, and advancing medical knowledge cannot be overstated. On this World Pathology Day, we acknowledge the tireless efforts of pathologists worldwide and their ongoing contributions to healthcare. For medical students contemplating their future, pathology offers a fascinating and essential field of study, one that is integral to the future of medicine.

Delhi, India – 5 November – Comic Con India is excited to present the Delhi Cosplay Workshop 101, led by renowned experts Saurabh Singh Rawat and Vipin Aryan, ahead of the 2024 Delhi Comic Con. This exclusive session, hosted at Kunzum Books, Delhi, offers a one-of-a-kind immersive experience, elevating the vibrant world of cosplay to new heights before the much-anticipated three-day event.

National, 5th November 2024 – In an unprecedented series of events across eight states, TechEagle, India’s pioneering drone delivery company, marked a significant achievement by launching eight dedicated drone hubs in collaboration with premier healthcare institutions, including AIIMS Guwahati, AIIMS Rishikesh, AIIMS Bilaspur, and AIIMS Bhopal, among others. This monumental launch was inaugurated by Hon‘ble Prime Minister Narendra Modi, who emphasised the transformative potential of drone-enabled logistics in strengthening India’s public healthcare infrastructure. This project was one of the few other projects launched on the same day. Together, The total outlay of these projects amounts to more than 12,855 crore.

These hubs will serve as critical points for rapidly deploying medical supplies—including essential medicines, vaccines, and diagnostic samples—to underserved and hard-to-reach communities. With a targeted reach of over 200 locations across Assam, Uttarakhand, and Himachal Pradesh and others in the coming year, this initiative will be a game changer for India’s Drone Logistics Landscape.

Anshu Abhishek, Co-Founder and COO at TechEagle, commented, “Whole Team at TechEagle is very thrilled by this accomplishment. Our drone trials with AIIMS reduced delivery times to just 20-30 minutes—20 times faster than traditional ground transport. This competitive edge led us to secure major contracts, capturing over 80% of cumulative contract value in this domain.”

Drones have been deployed for services encompassing pharmaceutical transportation, urgent deliveries, and the conveyance of biological specimens for analysis,” said Prof. Ashok Puranik, Executive Director at AIIMS Guwahati. He mentioned that “emergency immunoglobulins were dispatched for dog bite incidents, water specimens were transported through drones and examined during outbreaks, and telemedicine capabilities were established to serve the needy”.

TechEagle pioneered Asia’s first full-fledged drone hub, and now, it has become the first company to launch eight hubs across the country in a single day. These hubs serve as a foundational step toward establishing a nationwide Drone Delivery Airline, envisioned as a shared logistics network capable of supporting deliveries across sectors, including e-commerce, quick commerce, hyperlocal services, and healthcare. Currently operating with a capacity of 50 flights daily, these newly launched hubs are projected to scale up to 5,000 flights per day over the coming years.

With these significant achievements, TechEagle is poised to leverage its expertise to expand into other vital sectors, setting new benchmarks in drone-enabled logistics. As TechEagle expands its footprint, its innovative solutions promise to reshape supply chains, providing efficient, rapid, and safe delivery systems across the nation.

KUALA LUMPUR, Malaysia, Nov. 5, 2024 – AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspiration in relevant and practical solutions from these developments to steer transformation in customer experience; and this year’s CX Summit in Kuala Lumpur promises to deliver such.

With a star-cast speaker line-up led by Global CX Gurus, Ron Kaufman and Shep Hyken, and supported by highly reputed CX thought-leaders, the 9th Customer Experience (CX) Summit is expected to ignite strategic thinking and CX innovation for the audience into their Y2025/2026 plans.

In recognizing the importance of CX in the growing digital economy of Malaysia, the Contact Centre Association of Malaysia (CCAM) with the support of Malaysian Digital Economy Corporation (MDEC) is set to launch CX Malaysia at this year’s CX Summit in a special ceremony. CX Malaysia is positioned to be a think-tank to provide strategic leadership for CX innovation in Malaysia and steer the nation to be the centre of excellence in the region. The initial work carried out in CX Malaysia through its Research & Analytics partner, Twimbit, will be previewed with the audience at the CX Summit through a presentation on “State of CX in Malaysia” and the release of the 1st National CX Index (via classification of 100 Malaysia based brands). This will be groundbreaking and a start of a new chapter in CX Malaysia.

The Summit to be held on 13-14 November at the Sunway Resort Hotel also promises truly insightful presentations, most notably the real transformation case studies from Pos Malaysia, Telekom Malaysia, Lazada, Malaysia Airlines, CIMB and RHB Bank while having more than 20 world-renowned digital solutions providers showcasing their latest in the specially created Digital CX Marketplace. The audience will have access to the latest and greatest in the digital space from partners like Genesys, NTT Data, ITAPPS, AWS, Vonage, Freshworks, NICE, O’Connor’s Engineering, Sprinklr, Zoom, Verint, Nubitel, Knowmax.ai, Soprano Design, Enghouse Interactive, Talkdesk, Atas Cloud, Oracle, Business Next and Orlig. Expect your technical needs to be met from all sides of CX, including omni-channel solutions, CRM systems, Text analytics, knowledge management, customer sentiment analysis, social customer management, quality assurance, data security but with a strong enforcement of AI this time around.

The 9th Annual CX Summit is happening on 13 and 14 November 2024 at the Sunway Resort Hotel, Greater Kuala Lumpur.

“As we move towards the next chapter, we expand out from Contact Centre focus towards a more holistic view of customer experience. We are a nation with strong skills in hospitality and customer service. With the addition of new digital capabilities and through strong governmental initiatives, we can build a platform where Malaysian organizations can truly shine in terms of customer experience,” states CCAM President, Mr. Vigneswaran Sivalingam.

He further states, “The State of CX Research that we are undertaking with Twimbit will allow us to truly assess where organizations stand in their CX journey and where we need to build on the capabilities. The first part is to evaluate organizations within the country, from here we hope to see how Malaysian organizations stand in a regional and then international standpoint. This is an ambitious, but necessary undertaking if we are to truly progress.”

CCAM, the organizing association of the CX Summit is working closely with the Malaysian Digital Economy Corporation (MDEC) and the Human Resource Development Corporation (HRDC) to make CX Summit the premier engagement of its sort in the region.