Thomas Cook India introduces Video KYC for retail Foreign Exchange customers

Thomas Cook India introduces Video KYC for retail Foreign Exchange customers

Thomas Cook India

Mumbai, 9th May 2024: Thomas Cook (India) Limited – India’s leading omnichannel forex services company, has announced the launch of its Video KYC with paperless processes, to empower its retail customers. This transformative digital solution aims to bring customers ease and convenience, enabling seamless foreign exchange services from the comfort of their homes.

The initiative reiterates Thomas Cook’s position as India ka Forex Specialist (#IKFS) – highlighting the Company’s sustained focus on innovation, digital transformation, and elevated customer experience.

The Video KYC is a simple 2-step process:

1. Visit Choose your currency and select Video KYC with Home Delivery option.

2. Upload your documents and verify your identity on video call

Post payment, Thomas Cook’s Ghar pe Forex ensures smooth doorstep delivery in 2 hours!

Benefits to Customers:

1. Convenience: Forex from the comfort of your home

2. Efficiency: No branch visits/paperwork. Complete your entire process online

3. Security: Video KYC is conducted securely and in compliance with regulatory standards

4. Doorstep Delivery in 2 hours!

Using the Video KYC, customers can now effortlessly load/top up their prepaid forex cards, transfer funds, buy and sell foreign exchange, etc.

Mr. Deepesh Varma, Executive Vice President – Foreign Exchange, Thomas Cook (India) Limited said, “Our Video KYC coupled with paperless services was conceptualized to address the new-age Indian traveler’s increasing demand for digital solutions.

This meaningful initiative hence empowers our customers with remote access, while ensuring secure and seamless services. So, Ghar Baithe Forex indeed!

Our accelerated digital-first strategy combined with the personal touch of our Forex experts aims to provide a truly elevated customer experience.”