Toyota Kirloskar Motor Instates Special Customer Support Measures in the Cyclone Hit Regions of Chennai and Andhra Pradesh

Toyota Kirloskar Motor Instates Special Customer Support Measures in the Cyclone Hit Regions of Chennai and Andhra Pradesh

Toyota Kirloskar

Bengaluru, 8th Dec 2023: In line with its customer-centric approach, Toyota Kirloskar Motor (TKM) instated special support measures for its affected customers in the cyclone impacted areas of Chennai and Andhra Pradesh (includes Nellore, Tirupati, Ongole, Vijayawada, Rajahmundry, Kakinada & Guntur). TKM in association with its dealer partners set-up special emergency helpline numbers and designated personnel for extending immediate assistance to customers in need. In addition, Toyota Tsusho Insurance Broker India Private Limited (TTIBI) has been actively involved in communicating essential information to customers regarding the precautions to be taken and guidelines for their vehicle handling during the flood situations.

Despite adverse weather conditions, TKM demonstrates resilience in maintaining operational efficiency through its dealer outlets actively serving customers, with extended operating hours to better accommodate the emergency vehicle servicing during this difficult period. In addition, TKM’s dealer outlets are going extra mile by facilitating the customers’ vehicle pickup and drop services at their doorsteps. For this purpose, specially equipped Hilux vehicles are being utilised for rescue and movement of the submerged cars to Toyota dealer outlets for further repair and servicing. The Toyota dealer’s senior leadership teams, along with skilled technicians, are actively present on-ground at the respective service workshops underscoring their commitment to providing immediate and effective support to the valued Toyota customers. In these challenging times, TKM stands in solidarity with the affected communities.

Mr. Takashi Takamiya, Vice President of Strategic Business Unit (South zone) at Toyota Kirloskar Motor said, “Through these challenging times, we remain committed to the safety and well-being of our customers and their families, ensuring utmost care with necessary customer service supports in the cyclone affected regions. We are taking resolute measures to minimize any inconvenience to our customers, arising due to the flood situation. Apart from dedicated customer helpline services, affected car rescue operations are also being provided with the support of specially equipped Hilux vehicles”.

TKM will continue to monitor the situation closely, adapting necessary support initiatives to prevent any inconvenience and prioritising the safety of the customers and the community.

Further, the Toyota customers can reach out for any assistance through Toyota Helpline Desk, which is available 24X7, as follows:

Chennai:

Lanson Toyota Call Centre 044-40008000; Harsha Toyota Call Centre 044-39997999

 

Andhra Pradesh region-wise:

Lakshmi Toyota: Vijayawada +91-7331100587; Guntur +91-7331100725; Ongole +91-7331100750

Harsha Toyota: Nellore +91-9704567129/9704567120; Tirupati +91-8008203669/8008203869

Pruthvi Toyota: Rajahmundry +91-9154966624; Kakinada +91-9701666318

 

Overview of TKM

Equity participation Toyota Motor Corporation (Japan) : 89%, Kirloskar Systems Limited (India) : 11%
Number of employees Approx. 6,000
Land area Approx. 432 acres (approx.1,700,000 m2)
Building area 74,000 m2
Total Installed Production capacity Up to 3,42,000 units

Overview of TKM 1st Plant:

Established October 1997 (start of production: December 1999)
Location Bidadi
Products Innova HyCross, Innova Crysta , Fortuner, Legender manufactured in India.
Installed Production capacity Up to 1,32,000 units

 

Overview of TKM 2nd Plant:

Start of Production December 2010
Location On the site of Toyota Kirloskar Motor Private Limited, Bidadi
Products Camry Hybrid, Urban Cruiser Hyryder, Hilux
Installed Production capacity Up to 2,10,000 units

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