Category business

Chennai,  Nov 20:  – A new report from Freshworks Inc. (NASDAQ: FRSH) reveals the true cost of complexity for today’s businesses. The Cost of Complexity Report, based on a global survey of 706 professionals across IT, customer experience (CX), finance, and operations, highlights the three areas where complexity causes the most damage to a business: revenue, employee productivity, and morale.

The Freshworks report shows that software itself has become a primary drag on bottom-line efficiency and top-line growth, finding that organizational and software complexity drains an average of 7% of annual revenue—a loss roughly equal to the size of a typical R&D budget, according to EY.

Business software is a leading source of this complexity, according to the report, with companies wasting ₹1.20 for every ₹5 spent on software due to failed implementations, underused tools, and unexpected costs. While that’s damaging enough, the broader economic impact is staggering. Across the Indian economy, software complexity costs nearly ₹14,60,000 crore annually (approximately $175 billion USD).

“For years, companies have been conditioned to believe complexity signals sophistication. Our research confirms what I’ve long believed—the very tools meant to help businesses move faster are now holding them back,” says Dennis Woodside, CEO of Freshworks. “Organizations are realizing that complexity is a choice to grow slower than you should and that to compete, they must uncomplicate with urgency. The future belongs to those who remove friction, restore focus, and move faster toward their customers.”

Key global findings of the report include;

The Revenue Drain: 20% of Software Spend Lost to Complexity

The financial impact of software complexity extends far beyond the sticker price:

• More than half (53%) of companies admitted they haven’t received the return on investment (ROI) they planned from their software.
• On average, one third (34%) of companies cite revenue leakage from software delays and missed business opportunities.
• Many leaders (43%) say implementations have gone over budget in the last 12 months, with another third (32%) saying vendor support wasn’t helpful.

These inefficiencies can limit an organization’s ability to reinvest in innovation and scale new initiatives. Over time, these hidden costs quietly erode momentum and slow organizational growth until the cumulative damage becomes impossible to ignore.

The Productivity Crisis: Nearly a Full Workday Lost Each Week;

Adding to the ROI hit, workplace complexity is taking a steep toll on productivity. New research shows that employees lose nearly seven hours every week almost a full workday—to complicated processes and fragmented tools.

Every day, workers are contending with:

• 15 different software solutions and four communication channels on average.
• Almost half (45%) say their team works in siloes.
• Nearly two-fifths (37%) say their organization lacks a single source of truth.

This growing complexity across tools, processes, and systems hits CX and IT professionals the hardest. For CX teams, top frustrations include uncustomizable workflows (42%), toggling between too many tools (36%), and routine tasks taking too long (33%). For IT teams, top challenges are integrating with other systems (36%), siloed tools (32%), and clunky or outdated UX (28%).

“Complexity not only erodes the employee experience, but ultimately the customer experience as well. When people spend their energy managing systems instead of relationships, every customer interaction suffers,” said Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks. “Technology should empower people, not overwhelm them. When companies unify systems and processes, taking a people-first approach to eliminate complexity, teams can focus on what matters: building relationships that keep customers happy and businesses growing.”

The Impact on Morale: 60% of Workers May Quit;

Beyond lost time and efficiency, the productivity crisis is taking a serious toll on morale. The research found that when employees are bogged down by complexity and poor change management, the impact extends far beyond engagement. It drives turnover, amplifies burnout, and ultimately stalls growth.

• 60% of surveyed employees said they are at least somewhat likely to leave their organizations within the next year
• Primary drivers behind potential departures include organizational complexity (38%), complicated processes (30%), burnout (30%), and poor or difficult software (17%)
• Software implementations impact morale, with nearly one in five workers (17%) saying someone on their team quit or burned out because of an implementation in the past year.

This isn’t just about people leaving their jobs—it’s about organizations operating far below their potential. When employees are burned out by complexity, they can’t show up for each other or their customers. Morale plummets, collaboration suffers, and the innovation that drives growth hinders to a halt. In today’s competitive talent market, every departure disrupts momentum, weakens creativity, and erodes the shared knowledge that helps a business grow.

Moving Forward: Simplicity as a Business Strategy;

The Cost of Complexity Report makes it clear that organizations can no longer afford to treat complex enterprise software as a normal cost of doing business. By rethinking their technology stacks and prioritizing simplicity, organizations can unlock real growth by optimizing budgets, recovering lost productivity, and improving employee morale.

To download the full report and take the quiz to understand your complexity archetype, visit https://www.freshworks.com/freshservice/resources/reports/complexity-cost/

Methodology;

Freshworks conducted a survey of 706 practitioners and decision-makers across six countries: the United States, the United Kingdom, India, France, Germany, and Australia. Respondents represented a wide range of organizational functions, including IT, customer experience (CX), marketing, finance, human resources (HR), and sales.

Participants came from organizations spanning multiple industries, such as retail, travel, entertainment, education, manufacturing, and government. To ensure representation across business scales, the sample included companies of varying sizes:

• Small: 10–250 employees
• Commercial: 250–500 employees
• Mid-size: 500–1,000 employees
• Large: 1,000+ employees

The average annual revenue of companies surveyed in a normal fiscal year was nearly $3 billion USD.

Freshworks also conducted 25 qualitative interviews with decision-makers such as chief information officers, chief technology officers, chief financial officers, and chief people officers.

Mumbai, November 19, 2025: Choice International Limited, one of India’s leading diversified financial services and consulting group, announced that its subsidiary, Choice Consultancy Services Private Limited (CCSPL), has acquired 100% shareholding in Ayoleeza Consultants Private Limited.

Ayoleeza Consultants Private Limited is a two decades old reputed consultancy firm engaged in providing specialized advisory consultancy services in areas such as Railways & Metros, Road & Highways, Bridges, Tunnels and Urban Infrastructure in India and neighbouring countries.

The company currently manages live orders exceeding ₹200 Crores alongwith their Partners. Notably, about 69% of these projects are time-based payment contracts, ensuring consistent monthly revenue. Ayoleeza has recently secured several key assignments in the railway sector, driven by its strong technical capabilities and deep understanding of India’s transport infrastructure landscape. Additionally, the firm has bid for consultancy tenders worth ₹350+ Crores in Railway projects and ₹150+ Crores in Roads & Highways, which are presently under evaluation—indicating strong potential for future order wins.

Backed by a team of over 200+ qualified engineers, planners, and consultants, Ayoleeza Consultants brings strong technical expertise and multidisciplinary project experience under the leadership of Mr. Abhishek Kumar, Founder of Ayoleeza Consultants. The team’s capabilities span across detailed project reports (DPRs), design and supervision, project management consultancy (PMC), and quality assurance for both public and private sector clients. Their experience across national and state-level assignments further complements CCSPL’s growing infrastructure consulting portfolio.

This acquisition is strategically aligned with Choice Group’s vision to expand its Public Sector Consulting vertical and strengthen its capabilities across project advisory, design, supervision, and implementation monitoring services in Infrastructure domain. The integration of Ayoleeza’s strong technical expertise, diversified client base, and proven execution track record will enhance CCSPL’s ability to deliver large-scale infrastructure mandates across India.

Mr. Arun Poddar, Group CEO of Choice International Limited, added:

“We are delighted to welcome Ayoleeza Consultants into the Choice family. This acquisition reflects our continued commitment to scale our Public Sector Consulting business, create long-term value, and contribute to the nation’s growth through participation in key public sector development projects globally.”

With this transaction, CCSPL further consolidates its position as a comprehensive Public Sector consulting and advisory platform, leveraging a strong pipeline of ongoing and upcoming projects across transport segment specially Railways & Metro.

Abhay Prabhavana Museum Introduces a Chowpatty-Themed Street-Food Experience, Celebrating India’s Beloved Culinary Traditions

On the occasion of its first anniversary, Abhay Prabhavana Museum and Knowledge Centre, near Pune, unveiled CHOWPATTY – The Outdoor Food Court, near the riverside, offering an array of Indian snacks and beverages, overlooking breathtaking natural views.

The outdoor food court was inaugurated by renowned entrepreneur Shri Indraneel Chitale, Managing Partner of the iconic Chitale Bandhu Mithaiwale.

With this addition, Abhay Prabhavana further enriches its role as a family-friendly destination, where visitors can experience India’s cultural depth through art, philosophy, and a variety of food options

Nov 18: Blue Planet Environmental Solutions, a Singapore-headquartered sustainability company pioneering technology-driven, IP-based waste management and upcycling solutions, today announced a strategic investment from Novo Holdings, a leading global investor focused on advancing planetary health, sustainability, and environmental stewardship.

Founded in 2017, Blue Planet has developed an integrated platform for circular waste management that combines proprietary technologies, data analytics, and operational expertise to convert waste into valuable resources. Its group portfolio includes Zigma (India), Wah & Hua (Singapore), Smart Environmental (New Zealand) and few others delivering end-to-end solutions across landfill remediation, recycling, biofuel generation, and e-waste processing.

The investment from Novo Holdings strengthens Blue Planet’s technology-driven model and supports its commitment in building a circular, low-carbon economy in high-growth markets. The partnership will enable the company to expand sustainable infrastructure across India, Southeast Asia, New Zealand, and Gulf Cooperation Council (GCC) markets, deepen operational synergies across its regional network, and continue strategic, M&A-driven growth in identified segments. It will also reinforce initiatives in carbon credit generation, circular resource management, ESG-linked innovation, and development of environmentally friendly products from landfill waste.

Madhujeet Chimni, Founder and Chairman, Blue Planet Environmental Solutions, said:
“We are excited to partner with Novo Holdings, whose global sustainability expertise aligns with our vision of building scalable, responsible waste solutions. This investment strengthens our strategic expansion into Southeast Asia and GCC markets, and enables continued M&A-driven growth in priority segments. It positions Blue Planet to deliver measurable social and economic impact while advancing Zero Waste to Landfill across the regions we serve.”

Prashant Singh, Co-Founder and CEO, Blue Planet Environmental Solutions, said:
“This partnership empowers us to continue our strong focus on innovation across our platform and deploy advanced waste valorisation technologies, including converting landfill materials into high-value products such as pellets and cladding. It also supports our mission to expand sustainable infrastructure and develop data-driven circular models that reduce environmental footprints, drive resource efficiency, and create long-term value for industries and cities.”

Deepa Hingorani, Partner and Head of Asia, Planetary Health Investments, Novo Holdings, commented:
“The rapid pace of urbanisation across Asia is intensifying the need for sustainable and context-specific waste solutions. Blue Planet exemplifies the type of knowledge-driven, impact-oriented platform that promotes resource efficiency and circularity. We are impressed by the company’s vision and execution and look forward to supporting its continued growth.”

Hyderabad, Nov,18: PVV Infra Limited, a leading Infrastructure Company mainly into solar power rooftop installations is pleased to announce the signing of a landmark ₹650 crore Memorandum of Understanding (MoU) with the Andhra Pradesh Economic Development Board (APEDB) for setting up a 1 GW N-Type TOPCon Solar Cells Manufacturing Facility. The MoU was formalized on November 15, 2025.

This state-of-the-art manufacturing Facility in Visakhapatnam, near the airport project represents, reinforcing PVV Infra’s mission to contribute to India’s renewable energy ambitions and support the growth of advanced solar technology within the country.

The project will be developed on a 30-acre industrial site within a rapidly emerging Solar Cells manufacturing cluster. The investment is expected to create 350 direct jobs and over 450 indirect jobs, significantly contributing to industrial growth and local skill development in Andhra Pradesh.

PVV Infra Limited will leverage its strengths in investment, technology, planning, design, and equipment sourcing to establish and operationalize the advanced TOPCon solar cell manufacturing unit. This initiative aligns with the company’s commitment to supporting India’s renewable infrastructure while fostering sustainable industrial development in Andhra Pradesh

• Accessible: Start with small amounts, eliminating the fear of large losses.
• Educational: Learn by doing—understand diversification, risk, and market behaviour.
• Empowering: Build confidence gradually and scale up when ready.

Shakti Energy Solutions Rebrands Rooftop Portfolio with ‘Shakti On Roof,’ Strengthening Its Leadership in Smart Energy

Nov 18: Shakti Energy Solutions Pvt. Ltd., announced the launch of ‘Shakti On Roof,’ its new-generation Solar Rooftop Systems designed for superior performance, durability, and smart energy efficiency. The unveiling marks a pivotal step in the company’s journey to reinforce its leadership in India’s renewable energy sector and align with its vision for AI-led sustainable innovation.

Previously known as Shakti Solar Rooftop Solutions, the refreshed brand identity ‘Shakti On Roof’ will bring a stronger, more unified commitment to the “Make in Bharat, Made for Bharat” philosophy, emphasizing indigenous innovation and engineering excellence tailored to Indian climatic conditions. Starting its rollout from Maharashtra, ‘Shakti on Roof’ solar rooftop systems are tailored for every state, which will enable the company to accelerate solar adoption across the state of Maharashtra and beyond.

Speaking at the announcement, Mr. Ramkrishna Sataluri, CEO, Shakti Energy Solutions, said, “The core idea behind the refreshed name ‘Shakti On Roof’ is that every Indian roof should generate clean energy. Shakti On Roof’s superior quality solutions are designed under the philosophy of ‘Make in Bharat, Made for Bharat.’ Built specifically for Indian weather conditions, these rooftop systems provide better generation, higher durability, and superior performance even in extreme climate conditions. With an advanced monitoring system, customers will now be empowered to track energy generation in real-time, ensuring transparency, efficiency, and smart energy management.”

The ‘Shakti On Roof’ systems integrate next-generation materials and intelligent monitoring technology, making them ideal for homes, businesses, and institutions seeking reliable and efficient solar solutions. This launch underscores Shakti Energy Solutions’ commitment to advancing India’s renewable energy landscape through innovation, quality, and sustainable growth.

Building on the trusted legacy of Shakti Pumps, Shakti Energy Solutions is rapidly emerging as the trusted brand in the industry to provide a complete Solar rooftop solution — Solar Panels, Inverters, and Module Mounting Structures under one roof.

A standout highlight of the solar rooftop solutions is the SunShakti Inverter, an AI-powered solar inverter featuring remote connectivity, advanced digital controls, and simplified installation. Its neural-network-based intelligence adapts to voltage variations and power fluctuations, ensuring higher efficiency and uninterrupted power generation for Indian homes.

Adding about the initiative, Mr. Ramakrishna Sataluri further emphasized, “At Shakti Energy Solutions, our goal is not just to provide cutting-edge technology, but to empower communities with clean, reliable, and intelligent superior quality energy solutions. In a world driven by change, our rebrand symbolizes resilience and readiness to lead India’s energy transformation. With the support of our partners, we are confident of leading this clean energy revolution for Bharat.”

Swiggy signs MoU with upGrad to enhance skill development for Delivery Partners

Mumbai, Nov 18: Swiggy (Swiggy Ltd, NSE: SWIGGY / BSE: 544285), India’s leading on-demand convenience platform announced the signing of a Memorandum of Understanding (MoU) to upskill delivery partners in collaboration with upGrad – one of Asia’s leading integrated skilling and lifelong learning majors today. The initiative will provide Swiggy’s delivery partners access to university-certified higher education programs and professional development certifications, tailored specifically for India’s frontline workforce.  

Many delivery partners are unable to pursue higher education and learning opportunities due to financial or personal constraints. With this collaboration, Swiggy and upGrad bring credible academic pathways at reduced costs, supported by need-based scholarships. In addition to this, Swiggy’s delivery partners can also learn from a curated Career Udaan Pack – a soft skills module covering communication, digital fluency, and workplace readiness and confidence, designed by upGrad for last-mile delivery professionals.

Saurav Goyal, Senior Vice President- Driver and Delivery Org, Swiggy shared,

“Our delivery partners are one of the key pillars of the Swiggy business, and we are deeply committed to creating opportunities that support their professional growth. With this partnership with upGrad, we aim to enable growth of our delivery partners by providing them quality and relevant learning opportunities. We believe that by combining formal upskilling opportunities with emerging tech certifications and soft skills training, this initiative empowers Swiggy’s 6.9 lakh-strong frontline executives with access to credible, sustainable career pathways. By bringing credible, job-relevant skills and certifications to this critical workforce, we are moving beyond just convenience. We are creating a sustainable ladder of opportunity that strengthens our partners’ careers and fundamentally elevates India’s collective skilled advantage.”     

The initiative is built on upGrad’s tech-led online learning ecosystem and robust LMS infrastructure. More than a business collaboration, it reflects a national imperative – to make job-relevant learning and upskilling accessible at scale, and to recognise last-mile workers as a critical part of India’s formal skilling revolution.

Adding to the development, Anuj Vishwakarma, CEO – Higher Education at upGrad, said,

“India’s demographic advantage can translate into true economic strength only if every section of the workforce – not just white-collar professionals, is empowered with access to quality education and job-relevant skills. Delivery executives, like millions of frontline workers across sectors, have long been excluded from formal upskilling 

Pathways despite playing a vital role in the country’s growth engine. This partnership with Swiggy isn’t just about bringing missed learning opportunities back, it’s about recognising the untapped potential of a workforce that’s ready to rise. By equipping them with credible qualifications and essential workplace skills, we’re not only helping them move closer to formal employment opportunities, but also contributing to the making of a stronger, more future-ready economy. It’s time we shift the conversation from demographic advantage to skilled advantage.”

The spotlight shines brighter than ever on women who aren’t just building businesses, they’re building momentum. This Women’s Entrepreneurship Day, we are recognizing the women who are the pioneers in bringing to life their revolutionary thoughts in fields such as retail, finance, astrologer, Dietician & Tech . These five women are unstoppable, and they are the ones who tell us that the combination of ambition and action can change the markets, help the communities, and set a new standard for the leadership of the next generation.

1. Ritika Mehra—Co-Founder, Stylox Fashion

Ritika Mehra, co-founder of Stylox Fashion, is a visionary leader in one of the fastest-growing homegrown men’s fashion brands. In 2019, she and her husband recognized a need for high-quality, affordable products in the men’s denim industry, leading them to co-found Stylox Fashion. Under her guidance, the brand is strategically expanding through franchise development, retailer engagement, and the establishment of a robust supply chain. Guided by her principles of discipline, teamwork, and a long-term vision, Ritika is dedicated to fostering a sustainable ecosystem that promotes growth for customers, partners, and employees alike.

2. Charu Pajuha Group Director & COO, Wise FinServ Pvt Ltd

Finance was traditionally a male-dominated field when Charu Pahuja entered the scene. She has 23 years of experience in banking and finance. In Wise Finserv, where she drives innovation and expertise. She combines AI and financial planning to make smart investment accessible. Her leadership is altering the sector, creating opportunities for women in finance. She isn’t merely handling money; she’s transforming the industry.

3. Dr. Rashi Gupta Virmani , Astrologer

Astrology was once considered a myth and not a full-time profession, but Dr. Rashi Gupta Virmani transformed it into a renowned science at the mere age of 20 when she started. She is changing people’s lives and challenging biases via her passion and expertise. Dr. Virmani has inspired others by proving that with self-confidence and drive, one can achieve great things. She has taught endless young women, showing that instinct and brilliance go hand in hand. Her work encourages trust in one’s goal regardless of hurdles and demonstrates that intuition, knowledge, and perseverance may exist together. Dr. Rashi isn’t just reading the stars; she’s glowing the path forward.

4. Dietician Vidhi Chawla, Founder of FISICO Diet and Aesthetic Clinic

Pioneering dietitian and founder of Fisico Diet & Aesthetic Clinic, Vidhi has built a business enterprise on her passion for holistic wellness. Since its inception in 2012, Vidhi has helped empower thousands-especially women suffering from PCOS-through her unique 360° approach that knits together nutrition, mental well-being, and sustainable lifestyle. A multiple-award winner for clinical excellence, she is also one of the most sought-after coaches, speakers, and media experts. She is pioneering health entrepreneurship-a vital role model for ambitious women who lead with purpose.

5. Sairee Chahal, CEO, SHEROES

Sairee Chahal is an inspiring entrepreneur who started SHEROES, a platform that helps women find opportunities. With determination, she built this platform to support women in their careers and lives. Her journey began by noticing how women struggled to find work opportunities, and she wanted to change that. Sairee’s SHEROES provides resources, jobs, and a supportive community for women. Despite facing challenges, she remained focused on empowering women. Today, she’s known for her efforts in creating a space where women can thrive. Chahal’s story highlights the importance of supporting and uplifting others, especially women, in their professional journeys. She continues to inspire by showing that with dedication and a strong vision, one can make a meaningful impact in the lives of many.