Central Bank of India, Today launched two initiatives, the Bank’s State-of-the-art, Integrated Customer Care (ICC) and a new Customer Care Number – 1800 30 30. This was followed by the launch of Advanced Collections Management (ACM) in Mumbai.
The inauguration of both the new facilities for ICC and ACM was done by Shri M. V. Rao, MD & CEO in the presence of Shri M. V. Murali Krishna, Executive Director, Shri Mahendra Dohare, Executive Director, Shri E. Ratan Kumar, General Manager- IT Digital, Shri Satish Agarwal, General Manager-PDOD, Shri S. V. Mangrulkar, General Manager- Credit Mon. & Policy and other key executives.
ICC is a one-stop solution for all the Bank’s Customer queries, whether it is a Service Request or Digital Support. ICC will also run and manage various awareness, sales, marketing, and promotional campaigns for the Bank.
Bank also launched an end-to-end Advanced Collections Management that leverages Data-Powered Automation to maximize collections and minimize delinquency.