Tag Greater Noida

Greater Noida, India, July 29, 2024: Coforge Limited, a global digital services and solutions provider, has been named a Leader in the 2024 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) vendor evaluation for Asset and Wealth management services in the ‘Overall’ segment and the ‘AI & Analytics Services’ Market segment.

The evaluation was conducted by NelsonHall, a leading global analyst firm specializing in digital business transformation. This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Asset and Wealth management services. The firm assessed 13 vendors across various criteria including cloud migration, process automation, AI & analytics services, and professional services.

Coforge’s Asset and Wealth management services business delivers consulting, design, deployment, implementation, and managed services for W&A clients in the U.S., the U.K., Benelux, and Australia. 92% of Coforge’s Wealth and Asset services business comes from repeat clients; the average Coforge-client relationship spans 12 years. Coforge offers a large portfolio of market research and data management services and has extensive compliance experience. Its managed service offerings address evolving European regulations. The company’s data discovery and movement testing solutions add to its strength. Coforge offers clients a variety of engagement models that commit to outcomes to enable clients to reduce upfront investment in change and focus their internal efforts on running their business. The company grew its Asset and Wealth management revenues by 15% in 2023. NelsonHall estimates that Coforge’s W&A services revenues will grow 12% annually over the next three years.

“Coforge enables clients to transform their Asset and Wealth management operations with RPA, security, RegTech, AI, and Cloud migration services,” said Andy Efstathiou, Program Director for Banking at NelsonHall. “Its proprietary technology deployment tools also enable clients to leverage functionality faster to support their customers’ needs.”

“Coforge is honored to be recognized as a Leader by NelsonHall in the ‘Overall’ and ‘AI & Analytics segment’. This reflects our ability to deliver immediate benefits to our Asset and Wealth Management clients but also meet future client requirements with our AI & Analytics Services capabilities” said Gautam Samanta, President and Global Head, BFS, Coforge. Samanta added, “A key contributor to this recognition has been our partnerships with solution vendors and our significant IP portfolio which has helped us enhance business and operational effectiveness for our clients.”

Coforge has 3.5k FTEs working in W&A services, delivered from a network of centers in 12 countries, including in India, North America, Rest of APAC, and EMEA.

Greater Noida, March 11, 2024: Coforge Limited (NSE: COFORGE), a global digital services and solutions provider launched a Gen AI-based autonomous self-service solution called Coforge Orion. The solution harnesses the power of generative AI and orchestrates a seamless customer experience. This sophisticated platform automates both outbound and inbound calls, allowing it to proactively engage customers, provide intelligent responses to inquiries, and autonomously take necessary actions, exceeding the capabilities of traditional automation.

Coforge Orion moves the beyond traditional scripts and messaging based communication and utilizes advanced AI to have natural, personalized conversations with each customer, adapting to the unique flow of each interaction. This empowers businesses in various fields, like travel and healthcare, to automate communication while fostering deeper connections with their customers.

“Coforge Orion is a sophisticated and enterprise grade AI platform built for bi-directional human-like conversations to support sales, marketing and customer service. It can make automated outbound calls to prospects by dynamically generating voice conversations using large language models and can handle inbound inquiries using generative AI capabilities of speech-to-text and text-to-speech” said Vic Gupta, Executive Vice President, Coforge.

Coforge Orion empowers businesses to deliver exceptional customer experiences and optimize operations by leveraging the power of generative AI. Customers can engage with intelligent virtual agents 24/7, overcoming language barriers with multilingual support, and enjoy seamless interactions through familiar channels like WhatsApp and SMS. Businesses benefit from effortless integration with existing CRM systems and third-party APIs, while autonomous agents address challenges like high error rates and resource-intensive training. Coforge Orion has already helped businesses optimize budgets, strengthen customer satisfaction, and boost revenue through successful pilots. This innovative solution, tailored for industries like travel, banking, insurance, and healthcare, elevates customer interactions and empowers businesses to thrive in today’s dynamic landscape.

Greater Noida, Feb 10, 2024: Coforge Limited (NSE: COFORGE), a global digital services and solutions provider, inaugurated an open-for-all, fully digitized, one-of-its-kind public library in Sector 59, Noida. Sudhir Singh, CEO & Executive Director Coforge inaugurated the Coforge Public Library.

Coforge is committed to the causes of Education and Environment as a part of its Corporate Social Responsibility program. This unique initiative is expected to create a lasting impact in the community by offering free access to a world-class library facility to all.

The Coforge Public Library is spread over an area of 12000 sq ft. and boasts a collection of over 10,000 books, 3.5 crore titles available online, and 200 books in Braille. Inspired by the principles of equal access and lifelong learning, the library has a vibrant, contemporary design incorporating concepts of inclusivity, accessibility, and sustainability. It has a separate children’s section designed to encourage creative thinking, reading, and storytelling.

At the inauguration ceremony, Sudhir Singh, CEO and Executive Director, Coforge, explained the motivation behind the project, “The Coforge Public Library is a testament to our commitment to enriching local ecosystems and empowering local communities. We hope this library will become a cherished space for intellectual growth and knowledge sharing amongst all, especially among school children and young adults in the community.”