[Bangalore, 5th February, 2024] – RADIUS-Omnichannel Interaction System, a leading provider of Contact Center as a Service (CCaaS) solutions is excited to introduce the newly redesigned and upgraded intelligent agent console, Intello. This substantial enhancement underscores RADIUS’s dedication to delivering cutting-edge, customer-focused solutions within the CCaaS sector. The launch of Intello represents a crucial milestone, showcasing RADIUS’s commitment to innovation and excellence in serving the evolving needs of the industry.
The next-generation agent console elevates the customer experience with its powerful and sophisticated features, including an intuitive interface with breezy navigation and a
customizable dashboard with diverse themes for personalization. It allows seamless switching between various interactions and channels, enhancing communication and productivity. Core features include integrated AI tools for deeper insights, audio and video capabilities via WebRTC, and a multi-feature-single window interface for streamlined access to multiple functions. Moreover, its robust integration with Data and Information Management Systems puts essential information readily at agents fingertips.
“As a niche player in the industry, we firmly believe in the power of integrating customer
feedback with the comprehensive research of our team. With this symbiotic approach, we
prioritize a customer-centric focus to drive innovation and stay ahead in the market. This not only addresses current user needs but also anticipates future demands, ensuring our
application’s functional superiority, user satisfaction, and sustainable business growth,” said Chief Architect of RADIUS-OIS Mr. Suman Subudhi. “We are dedicated to staying ahead of the curve in the ever-evolving industry through our focus on innovation and engineering excellence.”
Intello, leveraging the power of Gen AI along with other advanced technologies, enables
agents to provide highly personalized interactions at every customer touchpoint. Additionally, it boasts robust security and compliance measures, ensuring the utmost protection of sensitive customer information.
“We’re inviting industry leaders and SMEs to discover the potential of RADIUS-OIS and how it can transform their approach to customer engagement,” added Business Head, Mr.
Srinivas PV. “With the latest Intello, we are redefining what an intelligent, cost effective, and adaptable solution should be.”