Tag New Relic

BANGALORE—July 12, 2024—New Relic, the intelligent observability platform, launched the industry’s first fully-integrated, AI-driven Digital Experience Monitoring (DEM) solution to optimize app performance and proactively prevent interruptions in digital experiences. The enterprise-grade solution offers end-to-end visibility and real-time insights across mobile, web, and AI apps, enabling organizations to deliver high-quality digital experiences across all touchpoints, with new features like New Relic mobile user journeys, New Relic mobile logs, and enhancements to New Relic session replay.

DEM is more critical than ever, especially for AI adoption

Interruptions in digital experiences—such as apps not loading or performing slowly—can erode customer satisfaction, cause customers to abandon carts or leave bad reviews, and result in lower conversion rates and missed opportunities that ultimately impact revenue. This situation is worsened with the pressure to adopt fast-evolving AI technologies like chatGPT that can produce unreliable results and further damage brand reputation. New Relic DEM, part of the New Relic observability platform, monitors real user interactions across all applications, including AI applications, helps identify incorrect AI responses, and flags user friction points. This ensures frictionless and consistent experiences wherever users interact, allowing enterprises to adopt AI with confidence.

Integrated DEM delivers real-time insights for uninterrupted digital experiences

Most enterprises today struggle with multiple user monitoring point solutions that create disjointed partial views of their digital experiences. New Relic DEM is the only integrated solution that combines real user monitoring (RUM) capabilities like browser monitoring, mobile monitoring, and synthetic monitoring, with APM 360, errors inbox, and AI monitoring in a single platform, out of the box. This provides enterprises with an end-to-end view of their customer experience and insights in the context of their entire application stack, helping them measure the health and performance of applications and underlying network and infrastructure from a user point of view. It enables them to pinpoint the root cause of issues and quickly resolve them. It also allows for a better understanding of user behavior and journeys within the apps, helping to design new app features that delight users and drive engagement.

“As streaming services across India and the world gear up for the record breaking viewership of the Paris Olympics, they must do everything they can to prevent buffering screens and frozen replays. When even the slightest delay can lead to customer churn, poor reviews, or lost subscribers, every second matters,” said New Relic Field Chief Technology Officer, APJ Peter Marelas. “New Relic enables streamers to proactively manage and optimise digital experiences in real-time; enabling them to host uninterrupted live events for every viewer across all devices – laptop, smart TV, mobile or tablet – even during peak times.”

New Relic’s advanced DEM capabilities drive business outcomes:

Superior insights without the high costs: The only session replay solution that automatically captures 100% of incidents and records critical user actions leading up to each incident, offering superior insights without the expense of recording every single session.

The most comprehensive list of mobile platforms: Comprehensive mobile log management supports a wide range of platforms (iOS, Android, watchOS), and popular hybrid frameworks (Xamarin, .NET MAUI, React Native, Flutter, Cordova, and Ionic Capacitor). This enables organizations to detect and mitigate risks across the mobile ecosystem, proactively addressing issues that affect customers.

Actionable user journeys without event duplication: The only mobile user journeys solution to provide automatic, dynamic, nonlinear charts without event duplication. It delivers detailed insights beyond basic page views, including breadcrumbs, HTTP events, and handled exceptions, facilitating quicker issue resolution and enhancing mobile user experiences.

New Relic DEM is available now, with flexible pricing to accommodate businesses of all sizes. For more information, visit:

• New Relic DEM webpage
• New Relic DEM Data Sheet
• New Relic DEM blog post
• New Relic mobile user journeys blog post
• New Relic session replay blog post
• New Relic log management webpage

Bangalore—FEBRUARY 23, 2024—New Relic, the all-in-one observability platform for every engineer, announced that Trek Medics, a nongovernmental organization (NGO) dedicated to improving global access to emergency response networks, is using New Relic for its observability practice through its Observability for Good program. By adopting the New Relic all-in-one observability platform, Trek Medics has shifted focus from manually investigating issues across its infrastructure and tech stack to developing new features that better serve its users’ critical needs. The organization also optimized the experience for users, many located in areas with poor internet connectivity. Trek Medics has used New Relic to maintain the reliability of its platform while scaling its growth to support 9x the emergency response incidents dispatched per year.

Trek Medics has developed a first-of-its-kind technology that allows emergency responders to communicate and coordinate alerts and responses using their mobile devices, with or without requiring internet connectivity. While their goal is to reach as many emergency services as possible, they faced logistical and technology challenges as they scaled and expanded to some of the world’s most remote and underserved areas. With New Relic, they can take a holistic and proactive approach to managing incidents, improving uptime and reliability for their customers, and enabling them to innovate their platform.

“Our software simply cannot fail. Emergency response services and dispatchers – often in remote areas with complex logistical needs – rely on our platform to ensure the right responder is sent to the right location at the right time during disasters and global mass casualty incidents like the war in Ukraine,” said Trek Medics Founder and Executive Director Jason Friesen. “This means that any downtime or latency of our platform could have catastrophic repercussions. Adopting an observability practice with New Relic has been critical in ensuring not only the uptime and reliability of our platform but also helping us scale so that we can aid more people in need.”

Trek Medics relies on several capabilities as part of the New Relic all-in-one platform. They use application performance monitoring (APM) to dissect incidents on production servers by looking at web transactions and database queries, helping them identify the fastest fix and optimize performance. Configured alerts across both APM and browser applications provide 24/7 visibility on their production servers and integrations with Slack and other tools. They also use log data alongside APM data to uncover the root cause of technical issues and track data ingest by setting up a dashboard and alerts for data governance. Mobile and browser monitoring enable emergency response services using their platform to manage their systems on browsers while coordinating a broad network of mobile devices. Their use of the infrastructure agent provides recommendations on addressing coverage gaps across services, applications, and log sources, resulting in improved performance throughout the stack. Benefits include:

• 9x increase in ability to respond to emergencies per year: New Relic allows Trek Medics to achieve a ninefold increase in the number of people it helps annually.
• 6x increase in number of mobile devices supported: This is often correlated with the number of emergency personnel and vehicles using the service at a given time.
• ~30% increase in number of countries supported: Trek Medics plans to continue to scale to more countries as it optimizes its system reliability and tech stack with New Relic.
• Shifted from reactive to proactive: Invested resources to improve system performance and in turn, improve customer experience.