Archives 2025

Bengaluru, Nov 18th: In India’s fast-evolving fintech landscape, Navi is emerging as one of the few players showing how scale and empathy can coexist. Over the past years, the company has quietly built one of the most responsive customer service operations in the industry, blending technology, speed, and human understanding.

Recent performance data indicates that Navi’s customer satisfaction scores for human handled channels have remained consistently high, averaging 4.0 and above across all products, with UPI services close behind at 3.99. These scores, well above industry averages, point to a maturing service philosophy that prioritizes both resolution and reassurance.

Complaint volumes, often a key signal of service effectiveness, have also seen a marked decline. Insurance-related complaints have dropped by 31% year-on-year, while grievances have halved by almost 46% in the same period. Observers note that much of this progress stems from stronger first-contact resolutions and process redesigns that eliminate unnecessary layers between customer and solution.

At the core of this shift is a new operating model: blended, channel-agnostic support teams. Whether a customer starts on chat, requests a call, or follows up by email, the same agent can continue the interaction seamlessly. This continuity not only reduces friction but also builds familiarity and trust.

Technology plays an enabling role, but never at the cost of empathy. An estimated 82% of incoming queries are now resolved through AI systems, including bots and automated IVRs, allowing human agents to focus on issues where the customers need more assistance. The approach reflects a conscious effort to make digital finance more human, not less.

Equally significant is the improvement in turnaround times, now averaging 5 minutes for calls, 10 minutes for chat, and 3 hours for email responses – benchmarks that few peers match in both consistency and scale.

Industry watchers describe Navi’s CX design as a potential model for the next phase of India’s fintech growth where automation delivers speed, and empathy drives loyalty. The company’s steady decline in escalations and sustained satisfaction scores underscore a belief that in finance, trust isn’t built by algorithms alone, but by the intent behind them.

New Delhi, India, Nov,18: ECOS (India) Mobility & Hospitality Limited (BSE: 544239), formerly known as “Eco Rent a Car”, today announced that its Board of Directors has approved the appointment of Ms. Vandana Chamaria (DIN: 07131829) as an Independent Director of the Company, effective November 12, 2025. Her appointment is for a period of five consecutive years, ending November 11, 2030, and is subject to approval of the shareholders. This appointment follows the recommendation of the Nomination & Remuneration Committee and reflects the Company’s continued commitment to strengthening its governance framework and Board diversity in line with its long-term strategic ambitions.

Ms. Chamaria brings over 22 years of experience across consumer-facing sectors including technology, retail, FMCG, healthcare and mobility services. She has served in leadership roles at Google India, Hero MotoCorp, Yum Restaurants, GSK Consumer Healthcare and Blue Tokai, with extensive exposure to commercial strategy, brand development, digital transformation and operational excellence. Her wide-ranging experience in global and Indian markets is expected to significantly enhance the Board’s strategic perspective as ECOS accelerates its next phase of growth.

ECOS continues to scale its operations as one of India’s largest chauffeur-driven corporate mobility providers, with a Pan-India presence across 140+ cities and a fleet exceeding 15,000 vehicles. The Company also supports global mobility needs of corporate clients across more than 150+ countries through its international partner network. The addition of Ms. Chamaria to the Board comes at a time when ECOS is focused on technological enhancements, customer experience, and strategic expansion across corporate clusters and new business verticals.

NIIT MTS and Client Nominees Earn Seven Chief Learning Officer Learning in Practice Awards 2025

New Delhi Atlanta, Nov 18:  NIIT Learning Systems Limited [NIIT Managed Training Services (NIIT MTS)] (Ticker Symbol: NIITMTS), a global leader in managed learning services, announced today that its client nominees and projects have won seven Chief Learning Officer Learning in Practice Awards in 2025: 

NIIT’s AI-powered tool, NVERSE, was recognized with a Silver Award for Excellence in Technology Innovation. In addition, NIIT’s client nominees John Kusi-Mensah at Metlife and Mark Slaga at Kyndryl won six awards across categories  including Gold and Silver in Innovation, Gold and Silver in Strategy, Gold in Technology, and Gold in Trailblazing Leadership.

View the complete list of winners here. 

Since 2003, the Chief Learning Officer Learning in Practice Awards have recognized learning leaders who demonstrate excellence in the design and delivery of employee development programs through a combination of qualities such as leadership, vision, business acumen and strategic alignment. 

“We are delighted to be recognized for our AI innovation, NVERSE, and congratulate all our nominees for their achievements. At NIIT, we continually innovate by leveraging advanced technologies such as AI and data analytics to deliver personalized, future-ready learning solutions. These initiatives ensure our offerings are not only impactful but also equip learners with the skills they need to thrive in a rapidly evolving world. The award recognizes our strategic vision and reinforces our position as a leader in the L&D industry,” said DJ Chadha, Chief Customer Officer, NIIT MTS. 

New Delhi, Nov, 18 –JU Agri Sciences has launched its inspiring anthem ‘Muskuraye Mitti, Muskurayega Hindustan’, voiced by Padma Shri Kailash Kher. The anthem reflects the company’s commitment to empowering farmers through innovation, technology, and sustainable agricultural practices.

The anthem stands as a soulful tribute to India’s farmers, celebrating their resilience and the science that strengthens their bond with the soil.

Through its powerful lyrics and uplifting composition, the anthem captures JU Agri Sciences’ vision, that when the soil smiles, the nation prospers. It reflects the brand’s deep-rooted commitment to empowering farmers through innovation, technology, and sustainable agricultural practices.

Speaking at the launch, Anand Mundhra, President of JU Agri Sciences; said, “This anthem is more than music, it is a tribute to the spirit of Indian farmers and our shared dream of a smiling, self-reliant India. It represents JU’s belief that the true growth of the nation begins with healthy soil and empowered farmers.”

Satyajeet Singh, Vice President, Sales & Marketing, JU Agri Sciences, speaking at the launch, said; “This anthem captures the very essence of our journey, the bond we share with our farmers and the passion that drives us every day. It reflects JU’s commitment to innovation, growth, and the promise of making every field, every farmer, and every smile stronger across India.”

Adding to this, Shivaji Singh, Head, HR, JU Agri Sciences, said; “This anthem beautifully mirrors the heart of our organization, our people, and our purpose. It resonates with every individual who contributes to nurturing our soil and strengthening our nation.”

Renowned artist Kailash Kher, known for his soulful and inspiring voice, brings unmatched depth and emotion to the anthem, making it a celebration of both the farmer’s spirit and the nation’s agricultural pride.

With this anthem, JU Agri Sciences aims to strengthen its outreach programs across India, inspiring rural communities to adopt advanced agri-solutions, improved soil health practices, and sustainable inputs. The company believes that culturally engaging initiatives such as this anthem help bridge the gap between science and the soil, making innovation more accessible to every farmer.

‘Muskuraye Mitti, Muskurayega Hindustan’ is now live across all digital platforms. Join JU Agri Sciences in honoring the hands that feed the nation and the soil that sustains it.

The spotlight shines brighter than ever on women who aren’t just building businesses, they’re building momentum. This Women’s Entrepreneurship Day, we are recognizing the women who are the pioneers in bringing to life their revolutionary thoughts in fields such as retail, finance, astrologer, Dietician & Tech . These five women are unstoppable, and they are the ones who tell us that the combination of ambition and action can change the markets, help the communities, and set a new standard for the leadership of the next generation.

1. Ritika Mehra—Co-Founder, Stylox Fashion

Ritika Mehra, co-founder of Stylox Fashion, is a visionary leader in one of the fastest-growing homegrown men’s fashion brands. In 2019, she and her husband recognized a need for high-quality, affordable products in the men’s denim industry, leading them to co-found Stylox Fashion. Under her guidance, the brand is strategically expanding through franchise development, retailer engagement, and the establishment of a robust supply chain. Guided by her principles of discipline, teamwork, and a long-term vision, Ritika is dedicated to fostering a sustainable ecosystem that promotes growth for customers, partners, and employees alike.

2. Charu Pajuha Group Director & COO, Wise FinServ Pvt Ltd

Finance was traditionally a male-dominated field when Charu Pahuja entered the scene. She has 23 years of experience in banking and finance. In Wise Finserv, where she drives innovation and expertise. She combines AI and financial planning to make smart investment accessible. Her leadership is altering the sector, creating opportunities for women in finance. She isn’t merely handling money; she’s transforming the industry.

3. Dr. Rashi Gupta Virmani , Astrologer

Astrology was once considered a myth and not a full-time profession, but Dr. Rashi Gupta Virmani transformed it into a renowned science at the mere age of 20 when she started. She is changing people’s lives and challenging biases via her passion and expertise. Dr. Virmani has inspired others by proving that with self-confidence and drive, one can achieve great things. She has taught endless young women, showing that instinct and brilliance go hand in hand. Her work encourages trust in one’s goal regardless of hurdles and demonstrates that intuition, knowledge, and perseverance may exist together. Dr. Rashi isn’t just reading the stars; she’s glowing the path forward.

4. Dietician Vidhi Chawla, Founder of FISICO Diet and Aesthetic Clinic

Pioneering dietitian and founder of Fisico Diet & Aesthetic Clinic, Vidhi has built a business enterprise on her passion for holistic wellness. Since its inception in 2012, Vidhi has helped empower thousands-especially women suffering from PCOS-through her unique 360° approach that knits together nutrition, mental well-being, and sustainable lifestyle. A multiple-award winner for clinical excellence, she is also one of the most sought-after coaches, speakers, and media experts. She is pioneering health entrepreneurship-a vital role model for ambitious women who lead with purpose.

5. Sairee Chahal, CEO, SHEROES

Sairee Chahal is an inspiring entrepreneur who started SHEROES, a platform that helps women find opportunities. With determination, she built this platform to support women in their careers and lives. Her journey began by noticing how women struggled to find work opportunities, and she wanted to change that. Sairee’s SHEROES provides resources, jobs, and a supportive community for women. Despite facing challenges, she remained focused on empowering women. Today, she’s known for her efforts in creating a space where women can thrive. Chahal’s story highlights the importance of supporting and uplifting others, especially women, in their professional journeys. She continues to inspire by showing that with dedication and a strong vision, one can make a meaningful impact in the lives of many.

“For brides, wedding preparations can be overwhelming!  We wanted to ease away a little bit of that tension from them with this curated combo of hair products that are easy to use, effective and if applied regularly, do wonders for your hair in the long term!” said Ritu Vijayvergiya, Co-Founder, 2.Oh!

 Nov,17 : PetFresh Kitchen, India’s leading freshly cooked pet food brand dedicated to providing real, human-grade meals for pets, has partnered with Team Pumpkin, a full-service digital marketing agency, to spearhead its performance marketing and digital growth initiatives across India.

Team Pumpkin will drive PetFresh Kitchen’s digital acceleration through performance-led campaigns, community-driven storytelling, and data-backed strategies aimed at scaling awareness, engagement, and customer acquisition across key platforms. As part of the mandate, the agency will handle PetFresh Kitchen’s comprehensive digital marketing stack, including paid media planning, campaign execution, influencer strategy, audience segmentation, and conversion optimization, across high-impact online channels.

The goal is to strengthen PetFresh Kitchen’s position as India’s most trusted freshly cooked pet food brand, deepening its connection with pet parents who want real, healthy, and preservative-free meals for their furry companions. Founded with a mission to redefine pet nutrition in India, PetFresh Kitchen offers freshly cooked, vet-approved meals made from real ingredients — no kibble, no preservatives, and no artificial fillers. Each meal is cooked fresh daily and delivered directly to customers’ doorsteps, ensuring pets get food that’s both nutritious and delicious.

Speaking on the partnership, Daman Singh, Founder of PetFresh Kitchen, said; “At PetFresh, we’ve always believed that pets deserve food that’s made with the same love and quality as the meals we prepare for ourselves. Our collaboration with Team Pumpkin marks a significant step in spreading that belief across India. With their expertise in digital growth and performance marketing, we’re excited to reach more pet parents and help them make the switch to fresh, real food for their pets.”

Swati Nathani, Co-founder of Team Pumpkin, added; “PetFresh Kitchen is transforming how India’s pet parents think about nutrition, and we’re thrilled to be a part of their journey. Our focus will be on driving measurable growth while strengthening the emotional connection PetFresh shares with its community — through smart, creative, and data-driven marketing.”

Established in 2012, Team Pumpkin is known for delivering ROI-focused digital solutions for brands across industries. With deep expertise in performance marketing, content strategy, and brand storytelling, the agency continues to help businesses achieve sustainable growth in an evolving digital ecosystem. The PetFresh Kitchen mandate will be serviced from Team Pumpkin’s Gurugram office.

Ministry of Skill Development and Entrepreneurship, SPEFL Skill Council, and British Asian Trust announced and conducted a workshop on “SportEdge Meerut”  India’s Model Sports Hub

Meerut, Nov 18: In a significant step toward advancing India’s sports economy and fostering inclusive growth, the Ministry of Skill Development and Entrepreneurship (MSDE), along with the Sports, Physical Education, Fitness and Leisure Skills Council (SPEFL-SC) and the British Asian Trust (BAT), announced and successfully conducted a workshop on “SportEdge Meerut” Sports and Entrepreneurship Development for Growth and Excellence — a flagship initiative to develop Meerut as India’s model Sports Hub.

The initiative aims to harness Meerut’s sporting legacy to drive economic growth, promote skill-based livelihoods, and nurture local talent, especially among women and youth. SPEFL-SC will play a pivotal role in aligning the program with sectoral skill requirements, industry partnerships, and standards, while MSDE will coordinate with central and state ministries, industry bodies, and sports associations to ensure convergence and scalability.

The workshop brought together a wide spectrum of stakeholders from the government, industry, finance, and development sectors who share a common vision of building a vibrant, inclusive sports economy. Participants included representatives from the Asian Development Bank (ADB), World Bank, ONGC Foundation, Microsoft, American India Foundation, and SBI Foundation, among others. Their diverse expertise spanning finance, corporate social responsibility, technology, research, and grassroots development added immense value to the deliberations. Together, they underscored the potential of SportEdge Meerut to emerge as a national model that integrates sports, skills, and entrepreneurship into a unified engine for growth and empowerment

Meerut: The Engine of India’s Sports Economy

Meerut is one of India’s largest sports goods manufacturing clusters and a flagship district under Uttar Pradesh’s One District One Product (ODOP) initiative. The district contributes nearly ₹1,500 crore annually to the state economy and accounts for over 40% of India’s sports goods exports. The cluster employs more than 3 lakh artisans, women workers, and small entrepreneurs, whose craftsmanship has built Meerut’s global reputation.

Through SportEdge Meerut, this ecosystem aims be elevated into a global benchmark for competitiveness, innovation, and social impact. The program will strengthen the entire value chain — from manufacturing and design to branding, marketing, and sustainable enterprise development.

Leadership Vision

Addressing the gathering, Shri Jayant Chaudhary, Hon’ble Minister of State (Independent Charge) for Skill Development and Entrepreneurship and Minister of State for Education, Government of India, said:

“I am happy to announce the Meerut Sports Hub Development Model under SportEdge Meerut (Sports and Entrepreneurship Development for Growth and Excellence). This initiative marks a major step towards integrating sports, skills, and entrepreneurship into a single, future-ready engine of growth. Sports today is not just about winning; it is a life skill that shapes character, builds discipline, and unlocks new opportunities for livelihoods and enterprise.

Meerut — India’s third-largest exporter of sports goods exemplifies how a strong manufacturing ecosystem can propel global excellence. With this model, we aim to strengthen and scale this legacy by promoting entrepreneurship in sports manufacturing, enabling MSMEs and startups to innovate, adopt new technologies, and expand their market footprint.

By bringing together policy support, industry partnerships, training institutions, and the local community, SportEdge Meerut will help build a vibrant, self-sustaining sports economy that supports women-led enterprises and nurtures the champions, creators, and innovators of tomorrow.

This reflects our collective resolve: when it comes to empowering our youth, we stand united. MSDE will continue to play a coordinating role so that every stakeholder  artisans, manufacturers, coaches, athletes, startups, and local institutions progresses together. Our vision is clear: to make sports a mainstream, skill-based, and enterprise-driven pathway of aspiration, dignity, and opportunity for every young Indian.”

Institutional Synergy and Global Alignment

Speaking at the event, Ms. Debashree Mukherjee, Secretary, MSDE, said:

“Meerut’s story reminds us that behind every sporting achievement lies the silent skill of millions — artisans, entrepreneurs, and innovators who turn raw material into national pride. Through the SportEdge Meerut initiative, we aim to bring policy, industry, and people together to transform this traditional cluster into a global symbol of Skill, Sport, and Sustainability. When sports become an avenue of livelihood and entrepreneurship, we don’t just build champions — we build a stronger, self-reliant Bharat.”

Industry Insights and Way Forward

Industry leaders and ecosystem experts emphasized the importance of strengthening research and development (R&D), design innovation, and technology integration within the sports ecosystem. They called for the creation of a stronger industry federation to represent manufacturers collectively and work closely with the Ministry of Youth Affairs and Sports to shape global positioning and policy advocacy.

Stakeholders also stressed the need for:

• R&D and applied research in sports engineering, equipment design, and material sciences, led by universities and technical institutions.
• Innovation in product design, IP creation, and digital manufacturing to enhance global competitiveness.
• Access to affordable raw materials, upgraded certification systems, and harmonized quality standards to open new international markets.
• Participants further noted the need for a stronger industry-led organization or federation, stressing that the sector must present a unified voice and work more closely with the Sports Ministry to shape policy and global positioning.  

The initiative will also bring together CSR partners, domestic foundations, and private contributors to develop a robust governance structure focused on transparency, accountability, and measurable impact.

As next steps, MSDE, SPEFL Skill Council and BAT will initiate consultations with the local government, industry representatives, and funding partners to finalize the operational framework, following which a formal Memorandum of Understanding (MoU) will be signed.

Once implemented, SportEdge Meerut aims serve as a national model for sports- and enterprise-led development, demonstrating how local strengths, when combined with skill development and global collaboration, can unlock transformative opportunities for communities and the economy.

18 November 2025, Coimbatore – Prime Minister Shri Narendra Modi will inaugurate the 3-day South India Natural Farming Summit that begins tomorrow in Coimbatore. As part of its commitment to strengthening rural heritage rooted in natural farming, Ramraj Cotton will be participating in this summit hosted by Farmers’ Associations in Tamil Nadu.

By responsibly managing natural resources through pure cotton, bamboo fibres, and silkworm cultivation, Ramraj Cotton continues to preserve agricultural heritage and culture. Additionally, through the establishment of the World Coconut Farmers Producers Organisation, the company promotes the natural beverage Thenneera, ensuring the welfare and upliftment of coconut farmers. Another agriculture-focused community initiative supported by Ramraj Cotton, the Vanam India Foundation, will also take part in the summit.

Speaking about this, Ramraj Cotton Founder & Chairman Shri K. R. Nagarajan said: “What began as our humble journey in handloom weaving has today expanded to embrace our farmers and our soil, creating meaningful change for the future. Through garments made from pure cotton, towels crafted from bamboo fibre, and silk dhotis, Ramraj Cotton not only supports natural farming but has also grown into a truly Swadeshi movement.”

The South India Natural Farming Summit 2025 is poised to become an important platform bringing together leading experts, farmers, and organisations that champion chemical-free, heritage-based agriculture.

Abhijeet Sawant’s Surprise Entry Brings Nostalgia and a Dream Indie-Pop Crossover with Elvis on Amazon MX player’s I-POPSTAR

As Amazon MX player’s I-POPSTAR inches closer to its Grand Finale, emotions, pressure, and performances hit an all-time high. With King, Aastha Gill, Aditya Rikhari, and Parmish Verma leading as mentors, the show dives deep into the heart of India’s new sound — one that cuts across languages, genres, and borders. The week kicked off with the Top 10 contestants giving double the effort, each artist presenting two OG tracks: one collaboration and one solo piece.

Episode 12 opened with judge Aditya Rikhari, recalling how Maan and Charan had once joined him for a college concert. Maan shared a heartfelt memory of performing before a massive crowd for the very first time. He also reflected that Aditya became more than a mentor — almost like an elder brother, and that joining his team on I-POPSTAR felt destined. Their collaborative performance left everyone awestruck. The motivational track ‘Sab Ho Jayega’ brought goosebumps to the mentors, prompting a standing ovation. Judge Aastha Gill broke down to tears, sharing how deeply the song resonated with her creative journey. King admired the song’s introspective lyrics, Parmish praised Charan’s flawless vocals, while Aditya lauded Maan’s composure and stage presence, calling it his best performance yet. The energy continued with Jaya and Riya’s ‘She’s The Drama’, a peppy, unapologetic anthem that had the mentors vibing. While Judge Parmish found it lyrically weak, Aditya praised their jugalbandi, and King highlighted how their distinct voices still blended as one. The episode wrapped on a soulful note with Radhika and Inderjeet’s emotional duet, earning admiration from all mentors. The week had clearly begun with fire, friendship, and fierce performances.

Episode 13 opened with Anurag and Elvis performing their collaboration, but the chemistry didn’t land as expected. Parmish highlighted that the song had potential but the energy felt mismatched — the rest of the judges echoed similar sentiments. The tension peaked during the Ticket to the Finale round, where Charan earned his place in the finale week over the rest. In a surprising moment, Abhijeet Sawant graced the stage with cheers, applauses and nostalgia as he praised the concept of I-POPSTAR. What followed was a dream crossover, with Elvis and Abhijeet sharing the mic and seamlessly blending two generations of indie-pop. Each mentor had their fan moment — King admitted he’d been a fan since childhood, and Abhijeet returned the compliment, singing ‘Tu Aake Dekhle’ with him live on stage. Keeping the energy high, Elvis delivered a solo act that earned deep praise from all, with King calling it “playlist-worthy.” The nostalgia peaked when Abhijeet performed ‘Mohabbatein Lutaunga’, bringing the mentors on stage to groove with him — Parmish called it “the best memory of I-POPSTAR.” The episode also saw Radhika and Riya deliver strong solo acts, with constructive feedback that kept the competition razor-sharp.

Episode 14 was all about gratitude, growth, and goodbyes! The show opened with a career-defining revelation — Rohit shared that Parmish Verma offered him a collaboration for his upcoming film Shera. Following the announcement, Rohit’s solo performance had the judges praising, dancing, hooting, and cheering. Parmish, brimming with pride, said Rohit had made him proud as a mentor. The emotional peak came when Maan Pannu performed a song he’d written during lockdown, about loneliness and nightmares. His off-beat delivery drew honest feedback — King called it “below average” for marking his mark on the finale week. Moments later, Maan’s parents were invited on stage and his mother’s words left everyone teary-eyed, including King. Parmish summed it up simply — “You’ve already won in life.” The episode also saw Rj Yashi from Mirchi drop by for a fun rapid-fire with the mentors, leading to playful roasting and inside jokes, including Parmish dubbing Aastha “I-POPSTAR ki bua.” Later, Anurag Srivastava’s high-octane act left everyone stunned with its bold intent. King praised the concept but offered sharp musical critique, while Aastha’s father, Jaspal Gill, shared heartfelt feedback after meeting the mentees. As the episode drew to a close, the results were revealed — Rohit, Rishabh, Maan, Radhika, and advanced to the Grand Finale alongside Charan, while Elvis, Riya, Anurag, and Inderjeet bid an emotional farewell. The week ended on a bittersweet note, setting the stage for an unforgettable finale week.

As I-POPSTAR heads into its final week, one thing’s certain — the stage is about to erupt with powerhouse performances and a finale that promises pure, edge-of-the-seat energy. Catch the new episodes every Friday to Sunday at 12 PM, only on Amazon MX Player, streaming free across mobile, Connected TVs, the Amazon shopping app, Prime Video, Fire TV, and Airtel Xtreme.