The rise of AI in the corporate industry has changed how companies manage the experiences of their employees from onboarding to continuous engagement through communication, assessment of performance, and more focused employee need assistance. However, amidst these advanced technologies that have come forth lies the debate: where is that line drawn between automation and human intervention? Organizations from all around the world use AI for its rapid ability to scan large amounts of data, identify trends, and then give actionable insights that help toward better decision-making and more efficient processes. Still, at the core of everything is to be human-centric to truly build authentic relationships and a supportive work environment.
Balancing this particular percentage of AI and human touch in the process will aim to create an employee experience that resonates at an emotional level and goes beyond the productivity maximization or the accuracy of the information gathered. While AI can predict trends in employee satisfaction and recommend strategies, it certainly cannot substitute for the empathy, intuition, and emotional sensitivity human managers bring to the table. For all its abilities in information processing and trending, AI is a poor substitute for empathy, intuition, and the fine texture of human interaction. Over-investing too much in automation may result in driving the workplace to become increasingly impersonal or even less connected and does not do much for the morale or overall engagement of employees. Thus, it requires a balance in making use of AI for doing repetitive and information-intensive jobs, which then frees up the hands of human managers to get involved with networking, mentoring, and addressing specific employee concerns.
Lumina Datamatics combines the best of technology and the best of human capital to make the experience brilliant for their employees and clients. As an established technology partner to several global publishing and retail houses, they harness the power of AI to shape workflows and bring efficiency into operations, so their teams can deliver world-class service and personalized assistance. It ensures that though they are leveraging this cutting-edge technology and bringing results, it is at all times in the heart of their human-centric values. Lumina’s method weaves human input and AI solutions into increasing productivity and keeping people on top priority. By embracing this duality, Lumina ensures that while their clients benefit from the efficiencies of AI, human elements at the forefront do remain to drive genuine engagement and success.