BMO Scales Digital Banking Capabilities for Customers Worldwide with Dynatrace

India, February 15th, 2024 – Dynatrace (NYSE: DT), the leader in unified observability and security, today announced that BMO, North America’s eighth largest bank by assets, is using the Dynatrace® platform to scale its digital capabilities and deliver best-in-class experiences to customers worldwide. As demand for digital interactions increases, BMO has reimagined traditional services and is optimizing operating efficiencies to enhance customer loyalty.

To do this, the bank works with Dynatrace. The Dynatrace platform’s core technologies, including the Grail™ data lakehouse and Davis® hypermodal AI, along with its continuous automation capabilities, assist BMO’s Technology, Resiliency, and Experience Operations (TREO) team in accessing precise answers about its technology environment. The insights BMO gains from Dynatrace have helped the bank continually improve the digital banking experience for customers, providing faster, more innovative banking experiences with lower risk.

“To drive our digital-first strategy and continue delivering speed and scale for our customers, BMO innovates rapidly and with confidence,” said Angela Sim, Chief Technology, Resiliency, Experience and Operations Officer, BMO. “The Dynatrace platform has allowed our team to embrace the principles of site reliability engineering (SRE) and ensures reliability is built into the core of our digital banking services. With the help of Dynatrace, we have significantly improved our response time and are increasing our continuous service availability. This allows us to focus on driving innovation and improving the digital experience, helping millions of customers make real financial progress.”

Dynatrace Grail unifies, stores, and processes BMO’s data while retaining the context of the environment where it originated. Dynatrace Davis AI then leverages the unified data from Grail to deliver precise answers in real time, enabling BMO’s TREO team to identify, report, and resolve issues instantly. This has resulted in an 80% reduction in the bank’s mean time to identify (MTTI) issues and root cause analysis (RCA) timelines.

“The Dynatrace platform has already delivered significant benefits to BMO,” continued Sim. “For example, log analytics previously required manual input that would take significant time and resources to complete. With Dynatrace, this process happens in seconds. In a rapidly evolving market, these efficiencies allow us to free up human resources, enabling employees to focus on delivering expert advice and strategic innovation.”

Bank of India reports Net Profit increased by 62% YoY to Rs.1,870 Cr.


  • Net Profit increased by 62% YoY to Rs.1,870 Cr.
  • Operating Profit stood at Rs.3,004 Cr for Q3FY24 against Rs.3,652 Cr in Q3FY23 and Rs.3,756 Cr in Q2FY24.
  • Net Interest Income (NII) stood at Rs.5,463 Cr for Q3FY24 against Rs.5,595 Cr for Q3FY23 and Rs.5,740 Cr in Q2FY24.
  • Yield on Advances (Dom.) improved by 53 bps YoY.    Gross NPA ratio down by 231 bps YoY.
  • Net NPA ratio down by 20 bps YoY.
  • Provision Coverage Ratio (PCR) at 89.95%.
  • CRAR stood at 16.06%, with CET-1 ratio at 13.16%.
  • Global Business increased by 9.60% YoY.
  • Global Deposits increased by 8.28% YoY.
  • Global Advances increased by 11.29% YoY.
  • RAM Advances grew by 13.61% YoY and it constitutes 55.24% of Advances
  • Agriculture Credit grew by 14.23% YoY. MSME Credit grew by 10.61% YoY.
  • CASA deposits increased by 5.92% YoY and CASA ratio at 43.88%.



  • Net Profit for the quarter improved by 62% YoY and stood at Rs.1,870 Cr for Q3FY24 against Rs.1,151 Cr in Q3FY23. On a sequential basis, Net Profit improved by 28% from Rs.1,458 Cr in Q2FY24.
  • Operating Profit stood at Rs.3,004 Cr for Q3FY24 against Rs.3,652 Cr in Q3FY23 and Rs.3,756 Cr in Q2FY24.
  • Net Interest Income (NII) stood at Rs.5,463 Cr for Q3FY24 against Rs.5,595 Cr for Q3FY23 and Rs.5,740 Cr in Q2FY24.
  • Non-Interest Income stood at to Rs.1,193 Cr for Q3FY24 against Rs.1,432 Cr in Q3FY23 and Rs.1,688 Cr in Q2FY24.

9Months ended FY24:

  • Net Profit increased by 83% YoY and stood at Rs.4,879 Cr for 9 month ended FY’24 against Rs.2,672 Cr in the corresponding period of last year.
  • Operating Profit improved by 14% YoY and stood at Rs.10,511 Cr for 9-month ended FY’24 against Rs.9,209 Cr in the corresponding period of last year.
  • Net Interest Income (NII) increased by 16% YoY and stood at Rs.17,117 Cr for 9-month ended FY’24 against Rs.14,751 Cr in the corresponding period of last year.
  • Non-Interest Income increased by 9% YoY and stood at Rs.4,344 Cr for 9- month ended FY’24 against Rs.4,001 Cr in the corresponding period of last year.

Ratios (Q3-FY24):

  • NIM (Global) stood at 2.85% in Q3FY24 against 3.28% in Q3FY23 and 3.08% in Q2FY24.
  • NIM (Domestic) stood at 3.21% in Q3FY24 against 3.72% in Q3FY23 and 3.47% in Q2FY24.
  • Return on Assets (Global) improved by 27 bps YoY to 0.82% in Q3FY24 against 0.55% in Q3FY23. On a sequential basis it improved by 15 bps from 0.67% in Q2FY24.
  • Cost to Income ratio (Global) stood at 54.87% in Q3FY24 against 48.03% in Q3FY23 and 49.44% in Q2FY24.
  • Yield on Advances (Global) improved by 70 bps YoY to 8.37% in Q3FY24 against 7.67% in Q3FY23 and 8.54% in Q2FY24.
  • Cost of Deposits (Global) stood at 4.62% in Q3FY24 against 3.72% in Q3FY23 and 4.49% in Q2FY24.

Ratios (9Months ended-FY24):

  • NIM (Global) improved by 2 bps YoY to 2.98% in 9M-FY24 against 2.96% in 9M-FY23.
  • NIM (Domestic) stood at 3.35% in 9M-FY24 against 3.37% in 9M-FY23.
  • Return on Assets (RoA) improved by 28 bps YoY to 0.72% in 9M-FY24 against 0.44% in 9M-FY23.
  • Return on Equity (RoE) improved by 434 bps YoY to 13.75% in 9M-FY24 against 9.41% in 9M-FY23.
  • Cost to Income ratio (Global) stood at 51.02% in 9M-FY24 against 50.89% in 9M-FY23.
  • Credit Cost improved by 37 bps to 0.54% 9-Months ended 31 st Dec. 2023
  • Yield on Advances (Global) improved by 117 bps to 8.34% in 9M-FY24 against 7.17% in 9M-FY23.
  • Cost of Deposits (Global) stood at 4.44% in 9M-FY24 against 3.58% in 9MFY23.


  • Global Business increased by 9.60% YoY from Rs.11,61,441 Cr in Dec’22 to Rs.12,72,887 Cr in Dec’23. (YTD Growth: 7.38%)
  • Global Deposits increased by 8.28% YoY from Rs. 6,53,691 Cr in Dec’22 to Rs. 7,07,827 Cr in Dec’23. (YTD Growth: 5.71%)
  • Global Advances increased by 11.29% YoY from Rs. 5,07,750 Cr in Dec’22 to Rs. 5,65,060 Cr in Dec’23. (YTD Growth: 9.54%)
  • Overseas Deposits increased by 12.07% YOY to Rs. 1,08,690 Cr and Overseas Advances increased by 10.99% YOY to Rs. 90,047 Cr in Dec’23.
  • Domestic Deposits increased by 7.62% YoY from Rs.5,56,707 Cr in Dec’22 to Rs.5,99,137 Cr in Dec’23. (YTD Growth: 5.66%)
  • Domestic CASA went up by 5.92% YoY from Rs.2,46,718 Cr in Dec’22 to Rs.2,61,335 Cr in Dec’23 and CASA ratio stood at 43.88%. (YTD Growth of CASA Deposits: 3.64%)
  • Domestic Advances increased by 11.34% YoY from Rs. 4,26,622 Cr in Dec’22 to Rs. 4,75,012 Cr in Dec’23. (YTD Growth: 10.05%)
  • RAM Advances increased by 13.61% YoY to Rs.2,62,390 Cr, constituting to 55.24% of Advances in Dec’23. (YTD Growth: 10.30%)
  • Retail Credit grew by 15.40% YoY to Rs.1,05,445 Cr in Dec’23. (YTD Growth: 11.33%)
  • Agriculture Credit grew by 14.23% YoY to Rs.80,345 Cr in Dec’23. (YTD Growth: 10.99%)
  • MSME Credit grew by 10.61% YoY to Rs.76,600 Cr in Dec’23. (YTD Growth: – 8.23%).

Asset Quality:

  • Gross NPA declined by 22.24% YoY from Rs.38,885 Cr in Dec’22 to Rs.30,237 Cr in Dec’23.
  • Net NPA declined by 0.25% YoY from Rs.7,646 Cr in Dec’22 to Rs.7,627 Cr in Dec’23.
  • GNPA ratio improved by 231 bps from 7.66% in Dec’22 to 5.35% in Dec’23.
  • Net NPA ratio improved by 20 bps from 1.61% in Dec’22 to 1.41% in Dec’23.
  • Provision Coverage Ratio (PCR) stood at 89.95% in Dec’23 against 90.27% in Dec’22.

Capital Adequacy:

  • As on 31.12.2023, Bank’s total Capital Adequacy Ratio (CRAR) was at 16.06% against 15.60% in Dec’22.
  • CET-1 ratio stood at 13.16% as on Dec’23.

Priority Sector:

  • Priority Sector Advances increased by 10.51% YOY and achieved 43.62% of ANBC as on Dec’23Agricultural advances achieved 19.72% of ANBC.
  • Advances to Small & Marginal Farmers achieved 12.68% of ANBC in Dec’23 against regulatory norm of 10%.
  • Advances to Weaker Sections achieved 15.82% of ANBC in Dec’23 against regulatory norm of 12%

Financial Inclusion:

PMJJBY 55.30 104.14
PMSBY 93.53 250.59
APY 25.35 31.31

Digital Banking:

  • Internet Banking users: Increased to 8.8 million in Dec’23 from 8.4 million in
  • Dec’22.
  • Mobile Banking users: Increased to 10.1 million in Dec’23 from 7.1 million in
  • Dec’22.
  • Number of UPI users increased to 18.0 million in Dec’23 from 14.8 million in
  • Dec’22.

Branch Network:

  • As on 31st Dec’23, the Bank has 5139 number of Domestic branches.
  • Rural: 1861 (36%), Semi-Urban: 1457 (28%), Urban: 831 (16%), Metro: 990 (19%).